Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Generic

May Hpoo Kyaw

Sacramento,CA

Summary

Bilingual Sales Manager with hands-on experience in consumer-facing sales, brand promotion, retail partnerships, and cross-cultural business communication. Proven ability to translate Korean brand strategy into effective U.S. market execution. Strong background in relationship building, customer education, revenue-driven sales, and U.S. consumer behavior, combined with formal training in finance and risk management.

Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.

Knowledgeable [Desired Position] with strong background in hospitality management and team leadership. Demonstrated success in enhancing guest satisfaction and streamlining service operations. Proven ability to train and mentor staff while maintaining high standards of service and efficiency.

Overview

6
6
years of professional experience

Work History

Lead Server / Assistant Manager

Ember Korean BBQ
01.2025 - Current
  • Supported daily restaurant operations including staff coordination, customer experience, and service quality
  • Acted as point-of-contact between staff and management, reinforcing leadership and accountability
  • Assisted with training, scheduling, and service standards in a fast-paced, high-volume environment

Senior Server / Customer Experience Specialist

Haya Sushi
03.2024 - Current
  • Delivered high-level customer service in premium dining environments
  • Built long-term customer relationships, repeat clientele, and positive brand perception
  • Demonstrated upselling, service personalization, and cross-team collaboration

Senior Server / Customer Experience Specialist

Modurang Restaurant
03.2022 - Current
  • Delivered high-level customer service in premium dining environments
  • Built long-term customer relationships, repeat clientele, and positive brand perception
  • Demonstrated upselling, service personalization, and cross-team collaboration

Senior Server / Customer Experience Specialist

Blue House KBBQ
01.2024 - 03.2024
  • Delivered high-level customer service in premium dining environments
  • Built long-term customer relationships, repeat clientele, and positive brand perception
  • Demonstrated upselling, service personalization, and cross-team collaboration

Sales Associate – Verizon Campaign

Nova Management
04.2023 - 11.2023
  • Delivered direct-to-consumer sales for Verizon products through in-person presentations and consultations
  • Educated customers on service plans, promotions, and value propositions to drive conversions
  • Built trust quickly with diverse customer segments, consistently meeting performance expectations
  • Strengthened persuasion, objection-handling, and closing skills in a commission-based environment

Finance Intern

First Myanmar Investment (FMI)
02.2020 - 08.2020
  • Supported auditing, budgeting, and financial reporting across multiple business units
  • Assisted with internal financial reviews and data analysis
  • Developed strong analytical foundation supporting business decision-making
  • Prepared comprehensive reports on market trends and financial forecasts.

Education

Bachelor of Science - Finance (Risk Management)

California State University
Sacramento
01.2026

Skills

  • Retail & Distributor Partnerships
  • Brand Promotion & Market Entry
  • B2B & B2C Sales Execution and Strategy Support
  • US Consumer Market Insights
  • Bilingual Negotiation (Korean–English-Burmese)

Accomplishments

  • Created and maintained Excel-based inventory tracking spreadsheets to support stock visibility and sales planning.
  • Supported sales and service teams by maintaining accurate inventory and order tracking
  • Improved day-to-day coordination between front-line staff and operations through organized reporting

LANGUAGES

Korean
Native or Bilingual
English
Native or Bilingual
Burmese
Native or Bilingual

Timeline

Lead Server / Assistant Manager

Ember Korean BBQ
01.2025 - Current

Senior Server / Customer Experience Specialist

Haya Sushi
03.2024 - Current

Senior Server / Customer Experience Specialist

Blue House KBBQ
01.2024 - 03.2024

Sales Associate – Verizon Campaign

Nova Management
04.2023 - 11.2023

Senior Server / Customer Experience Specialist

Modurang Restaurant
03.2022 - Current

Finance Intern

First Myanmar Investment (FMI)
02.2020 - 08.2020

Bachelor of Science - Finance (Risk Management)

California State University
May Hpoo Kyaw