Crystal Stover
Grande Prairie,AB
Summary
Executive Assistant with vast customer service and social media experience. My skills include computer software (Excel, Followup Boss, Scheduling, RECA docs, Canva, Studio, Mojo, Adobe and Mailchimp), just to name a few. I can adapt to any situation with my customer service skills. Creative thinker, highly organized, detail-oriented, excellent communicator.
Overview
18
18
years of professional experience
Work History
Clinic Manager
Elite Health & Wellness
Grande Prairie, AB, Canada
10.2022 - Current
- Currently, I am employed at a health and performance chiropractic office in Grande Prairie, where I have been the clinical manager for the past three years.
- In my current position, I oversee the daily operations of the clinic, ensuring that both patients and staff have a smooth and efficient experience.
- My tasks include managing staff schedules, handling patient intake, coordinating treatment plans, and ensuring compliance with healthcare regulations.
- My leadership skills have flourished in this role, as I guide my team to provide top-notch service and maintain a high standard of care.
- Additionally, my problem-solving abilities and operational knowledge contribute to the clinic's overall success and patient satisfaction.
- Consistently showed dedication to quality, flexibility, and diligent efforts.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Enhanced team performance by providing regular training and professional development opportunities.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Collaborated with insurance companies to streamline billing processes, improving cash flow and reducing claim rejections.
- Developed and executed training programs for new staff, ensuring high level of competency and professionalism.
- Streamlined clinic operations, leading to more efficient appointment scheduling system.
- Enhanced patient satisfaction scores by implementing new customer service training for front desk staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Executive Assistant
The Matt Yesmaniski Real Estate Team
Grande Prairie, AB, Canada
03.2018 - 05.2021
- Updated spreadsheets and created presentations to support executives, and boost team productivity.
- Screened calls and emails, and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and maintained automated alert systems for important deadlines.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Organized and coordinated conferences, and monthly meetings.
- Organized envelopes, postage, and mail correspondence for staff and leadership.
- Handled incoming and outgoing mail, email, and faxes.
- Managed and reviewed filing and office systems.
- Worked with senior management to initiate new projects and assist in various processes.
- Screened personal and business calls, and directed them to the appropriate party.
- Visited residential properties and prepared homes for clients' arrival.
- Prepared homes for client arrivals, and administered rental properties.
- I took notes and dictation at meetings.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Uphold strict timetables by maintaining accurate, balanced calendars.
- Managed residential property issues and prepared homes prior to clients' arrival.
- Executed basic banking and bookkeeping tasks.
- Wrote reports, executive summaries, and newsletters.
- Managed mail, as well as both incoming and outgoing correspondence, including mail, email, and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Handled large number of phone calls and email inquiries.
Retail Store Owner
DFI Loft Clothing Boutique
Grande Prairie, AB, Canada
03.2013 - 09.2016
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed comprehensive marketing strategies to attract new customers and retain existing ones.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
- Implemented loss prevention strategies to minimize instances of theft or damage, resulting in a reduction of shrinkage and overall expenses.
- Adapted quickly to changing market conditions by staying informed about industry news, competitor activities, and consumer behavior shifts in real-time fashion retail trends.
- Implemented effective inventory management systems to reduce stockouts and overstock situations.
- Increased customer satisfaction by implementing innovative store layout and design.
- Expanded product offerings for enhanced customer experience by conducting thorough market research and trend analysis.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Bookkeeper/Office Assistant
Ron's Consulting
Fox Creek, AB, Canada
02.2007 - 11.2013
- Maintained and processed invoices, deposits, and money logs.
- Facilitated smooth financial operations by managing all incoming and outgoing payments.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
Education
Secondary School - Bookkeeping
Mayfair Business College
Grande Prairie, AB12.2006
Diploma - High school
Parkland Composite High School
Edson, AB06.2000
Skills
- Sage Accounting
- Interior design
- Schedule Management
- Social Media Management
- Excel
- Word
- Data entry
- Presentation skills
- Bookkeeping
- Home staging
- Accounts Receivable
- Social Media Marketing
- Office Management
- Receptionist
- Scheduling
- Photoshop
- Personal Assistant experience
- Microsoft Office
- Calendar management
- QuickBooks
- Organizational skills
- Event Planning
- Sales
- Marketing
- Filing
Languages
English
Timeline
Clinic Manager
Elite Health & Wellness
10.2022 - Current
Executive Assistant
The Matt Yesmaniski Real Estate Team
03.2018 - 05.2021
Retail Store Owner
DFI Loft Clothing Boutique
03.2013 - 09.2016
Bookkeeper/Office Assistant
Ron's Consulting
02.2007 - 11.2013
Secondary School - Bookkeeping
Mayfair Business College
Diploma - High school
Parkland Composite High School