Crystal Ivy Manligot
Hamilton,ON
Summary
Dynamic customer service professional with a proven track record at Sheraton Hamilton Hotel, excelling in guest relations and complaint handling. Recognized for enhancing guest satisfaction through effective problem-solving and fostering loyalty. Skilled in reservation management, demonstrating patience and a commitment to delivering exceptional experiences in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Front Desk Guest Service Agent
Sheraton Hamilton Hotel
08.2024 - Current
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
Lead Passenger Service Agent
Executive Aviation
03.2023 - 02.2025
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
Frond Desk Agent
Comfort Inn and Suites
07.2022 - 02.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Sales Executive
Ford
01.2020 - 01.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Postgraduate Certificate, Global Hospitality Opera - Business Management
Seneca College
Toronto, ON11-2022
Bachelor of Science - Tourism Management
Mariano Marcos State University
Phillipines07-2019
Skills
- Reservation management
- Complaint handling
- Guest relations
- Patience and tolerance
- Problem-solving skills
- Customer service
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Front Desk Guest Service Agent
Sheraton Hamilton Hotel
08.2024 - Current
Lead Passenger Service Agent
Executive Aviation
03.2023 - 02.2025
Frond Desk Agent
Comfort Inn and Suites
07.2022 - 02.2023
Sales Executive
Ford
01.2020 - 01.2021
Postgraduate Certificate, Global Hospitality Opera - Business Management
Seneca College
Bachelor of Science - Tourism Management
Mariano Marcos State University
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