Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Crystal Campos

Lancaster,CA

Summary

Innovative administrative professional exemplified for advanced critical thinking, exceeding expectations, and excellent multitasking skills. A compassionate leader and team-driven employee. Well-versed in communicating complex concepts to patients while maintaining structure and organization in high-pressure situations. Eager to foster corporate mission through hard work and commitment to patient care, emergency personnel, and medical staff.

Overview

15
15
years of professional experience
1
1
Certification
1
1
Language

Work History

Triage Facilitator/Department Lead

UCLA Health
10.2022 - Current
  • Solved problems related to abrupt changes in hospital discharge, coordinated updates and communicated discharge plans to appropriate physician.
  • Assisted in design of evaluation tools to measure program success and inform future improvements.
  • Promoted continuous learning within organization by sharing best practices and lessons learned from various facilitation experiences.
  • Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
  • Maintained current knowledge of industry trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to unique needs of clients.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Liaised between patients and doctors and maintained effective lines of communication.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency.
  • Supported medical staff in providing patient care in high-demand hospital environment.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated patient discharge planning and follow-up care as needed by doctors requests and/or treatment plan.
  • Proven ability to learn quickly and adapt to new situations.
  • Respond to emails in timely manner.
  • Conducted patient intake and triage procedures.
  • Daily Meetings with Nurse Practitioners and Nursing Supervisors to coordinate future patient healthcare needs such as; Oncology appointments, plan of care treatments, and update patients with changes of medical advice within plan of care.
  • Provide patients with COVID Isolation Protocol as required.
  • Developed customized training materials, enhancing participant comprehension and retention of key concepts.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Identified areas in need of improvement and implemented solutions.

Treatment Coordinator and Surgery Scheduler

Heritage Oral Surgery
01.2022 - 10.2022
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Organized all treatment and placement activities.
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Collaborated with department managers to identify skill gaps and develop tailored training solutions.
  • Boosted employee engagement by developing and implementing interactive training sessions.
  • Monitored employee progress and gave feedback to management and additional training requirements.

Scheduling Coordinator

Skye Spine And Pain Management
09.2017 - 01.2022
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Scheduled deliveries of medical materials by specified time to begin production on time
  • Scheduled procedures, surgeries and doctor appointments for average of 60 patients per day
  • Worked with manager and supervisor to plan and coordinate production schedules
  • Answered phone calls and messages for 3-physicians, medical facility, scheduling appointments and handling patient inquiries
  • Maintain office supplies inventory by checking stock and ordering new supplies as needed
  • Maintain scheduling and event calendars coordinate communication between
  • Manage social media websites for company and Sales
  • Coordinate communicate between patients, family members, medical staff, and administrative staff
  • Verify Insurance

Medical Office Administrative Assistant

Center For Orthopedics
03.2015 - 01.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Pulled charts and prepared for nurse and doctor assessment
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Completed skilled administrative work to support all office staff and operational requirements
  • Conducted patient intake interviews to collect medical information and insurance details
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Verify Insurance Coverage
  • Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
  • Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
  • Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
  • Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
  • Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
  • Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
  • Streamlined administrative processes for increased efficiency in the workplace through regular reviews and updates.

Personal Assistant

KSA Management
04.2013 - 06.2015
  • Responded to emails and other correspondence to facilitate communication and enhance businessprocesses
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executivesand boost team efficiency
  • Handled incoming and outgoing correspondence, including mail, email and faxes
  • Organized and attended meetings, including compiling all related documents and reports
  • Took notes and dictation at meetings
  • Filed paperwork and organized computer-based information
  • Screened personal and business calls and directed to appropriate party.

Waitress

Chilis's Bar And Grill
08.2011 - 09.2013
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earningnumerous recommendations from satisfied customers
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based ontaste and interest
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connectionswith guests
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforceeffectiveness
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Waitress

Primo Burger
06.2009 - 10.2011
  • Arranged tables for customers, following established preparation procedures to provide guests withexcellent experiences and foster repeat business
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Operated POS systems to cash out customer checks and complete order transactions
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of anyapparent waste or refuse
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-qualityservice and minimize complaints
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies,including ice, condiments, utensils, napkins, trays and delivery bags.

Education

High School Diploma -

Quartz Hill High School
Quartz Hill, CA

Vocational License Certificate - Nursing

High Desert Medical College
Lancaster, CA
08.2012 - 2013.11

Skills

  • Daily Timekeeping
  • Great Leadership Skills
  • Verbal and Written
  • Intrapersonal Skills
  • Communication
  • Critical Thinking
  • Appointment Setting
  • Problem Solving Skills
  • Administrative Duties
  • Problem-solving
  • Team Work
  • Flexibility
  • Reliability
  • Medical Scheduling
  • Intake Experience
  • HIPAA

  • Database coordination

  • Healthcare operations

  • Knowledge of dental insurance

  • Dental knowledge

  • Documentation

  • Scheduling

  • Claims Processing

  • Medical terminology

  • Organizational skills

  • Patient education

  • Multitasking ability

Software

Health Pro and DSN (Dental Success Network)

Certification

CPR

Timeline

Triage Facilitator/Department Lead

UCLA Health
10.2022 - Current

Treatment Coordinator and Surgery Scheduler

Heritage Oral Surgery
01.2022 - 10.2022

Scheduling Coordinator

Skye Spine And Pain Management
09.2017 - 01.2022

Medical Office Administrative Assistant

Center For Orthopedics
03.2015 - 01.2022

Personal Assistant

KSA Management
04.2013 - 06.2015

Vocational License Certificate - Nursing

High Desert Medical College
08.2012 - 2013.11

Waitress

Chilis's Bar And Grill
08.2011 - 09.2013

Waitress

Primo Burger
06.2009 - 10.2011

High School Diploma -

Quartz Hill High School

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Crystal Campos