Health Pro and DSN (Dental Success Network)
Crystal Campos
Lancaster,CA
Summary
Innovative administrative professional exemplified for advanced critical thinking, exceeding expectations, and excellent multitasking skills. A compassionate leader and team-driven employee. Well-versed in communicating complex concepts to patients while maintaining structure and organization in high-pressure situations. Eager to foster corporate mission through hard work and commitment to patient care, emergency personnel, and medical staff.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Language
Work History
Triage Facilitator/Department Lead
UCLA Health
10.2022 - Current
- Solved problems related to abrupt changes in hospital discharge, coordinated updates and communicated discharge plans to appropriate physician.
- Assisted in design of evaluation tools to measure program success and inform future improvements.
- Promoted continuous learning within organization by sharing best practices and lessons learned from various facilitation experiences.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Maintained current knowledge of industry trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to unique needs of clients.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between patients and doctors and maintained effective lines of communication.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated patient discharge planning and follow-up care as needed by doctors requests and/or treatment plan.
- Proven ability to learn quickly and adapt to new situations.
- Respond to emails in timely manner.
- Conducted patient intake and triage procedures.
- Daily Meetings with Nurse Practitioners and Nursing Supervisors to coordinate future patient healthcare needs such as; Oncology appointments, plan of care treatments, and update patients with changes of medical advice within plan of care.
- Provide patients with COVID Isolation Protocol as required.
- Developed customized training materials, enhancing participant comprehension and retention of key concepts.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
Treatment Coordinator and Surgery Scheduler
Heritage Oral Surgery
01.2022 - 10.2022
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Organized all treatment and placement activities.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
- Boosted employee engagement by developing and implementing interactive training sessions.
- Monitored employee progress and gave feedback to management and additional training requirements.
Scheduling Coordinator
Skye Spine And Pain Management
09.2017 - 01.2022
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Scheduled deliveries of medical materials by specified time to begin production on time
- Scheduled procedures, surgeries and doctor appointments for average of 60 patients per day
- Worked with manager and supervisor to plan and coordinate production schedules
- Answered phone calls and messages for 3-physicians, medical facility, scheduling appointments and handling patient inquiries
- Maintain office supplies inventory by checking stock and ordering new supplies as needed
- Maintain scheduling and event calendars coordinate communication between
- Manage social media websites for company and Sales
- Coordinate communicate between patients, family members, medical staff, and administrative staff
- Verify Insurance
Medical Office Administrative Assistant
Center For Orthopedics
03.2015 - 01.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Pulled charts and prepared for nurse and doctor assessment
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Maintained patient databases and updated information in alignment with HIPAA protocols
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment
- Carried out front office duties utilizing data entry skills in framework of medical database
- Completed skilled administrative work to support all office staff and operational requirements
- Conducted patient intake interviews to collect medical information and insurance details
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Verify Insurance Coverage
- Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Streamlined administrative processes for increased efficiency in the workplace through regular reviews and updates.
Personal Assistant
KSA Management
04.2013 - 06.2015
- Responded to emails and other correspondence to facilitate communication and enhance businessprocesses
- Produced accurate office files, updated spreadsheets and crafted presentations to support executivesand boost team efficiency
- Handled incoming and outgoing correspondence, including mail, email and faxes
- Organized and attended meetings, including compiling all related documents and reports
- Took notes and dictation at meetings
- Filed paperwork and organized computer-based information
- Screened personal and business calls and directed to appropriate party.
Waitress
Chilis's Bar And Grill
08.2011 - 09.2013
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earningnumerous recommendations from satisfied customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based ontaste and interest
- Greeted new customers, discussed specials, took drink orders and built immediate positive connectionswith guests
- Kept server areas clean and stocked during service hours to increase efficiency while working tables
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforceeffectiveness
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Waitress
Primo Burger
06.2009 - 10.2011
- Arranged tables for customers, following established preparation procedures to provide guests withexcellent experiences and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Operated POS systems to cash out customer checks and complete order transactions
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of anyapparent waste or refuse
- Created orders, documented special requests and followed up with kitchen personnel to foster top-qualityservice and minimize complaints
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies,including ice, condiments, utensils, napkins, trays and delivery bags.
Education
High School Diploma -
Quartz Hill High School
Quartz Hill, CAVocational License Certificate - Nursing
High Desert Medical College
Lancaster, CA 08.2012 - 2013.11
Skills
- Daily Timekeeping
- Great Leadership Skills
- Verbal and Written
- Intrapersonal Skills
- Communication
- Critical Thinking
- Appointment Setting
- Problem Solving Skills
- Administrative Duties
- Problem-solving
- Team Work
- Flexibility
- Reliability
- Medical Scheduling
- Intake Experience
- HIPAA
Database coordination
Healthcare operations
Knowledge of dental insurance
Dental knowledge
Documentation
Scheduling
Claims Processing
Medical terminology
Organizational skills
Patient education
Multitasking ability
Software
Certification
CPR
Timeline
Triage Facilitator/Department Lead
UCLA Health
10.2022 - Current
Treatment Coordinator and Surgery Scheduler
Heritage Oral Surgery
01.2022 - 10.2022
Scheduling Coordinator
Skye Spine And Pain Management
09.2017 - 01.2022
Medical Office Administrative Assistant
Center For Orthopedics
03.2015 - 01.2022
Personal Assistant
KSA Management
04.2013 - 06.2015
Vocational License Certificate - Nursing
High Desert Medical College
08.2012 - 2013.11
Waitress
Chilis's Bar And Grill
08.2011 - 09.2013
Waitress
Primo Burger
06.2009 - 10.2011
High School Diploma -
Quartz Hill High School