Crystal Zeemel
Kenora,Ontario
Summary
Goal-oriented and offers support to students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Always willing to learn new skills, and to take courses that are required to positively impact my position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Sales and Customer Service Consultant
Marketplace Events
03.2019 - Current
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover need
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
- Maintained comprehensive knowledge of product offerings and company policies through continuous learning initiatives such as workshops or webinars.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Mentored new hires, providing guidance and support throughout their training period for optimal effectiveness in their roles.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
Supply Education Assistant
Kenora Catholic District School Board
12.2016 - 06.2018
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Supervised students in common areas such as cafeteria, library and playground.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Participated in professional development opportunities and attended in-services and seminars.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Managed special education accommodations for students with disabilities, ensuring equal access to educational opportunities for all learners.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Prepared instructional materials, including visual aids and handouts, to support the delivery of lessons across various subjects.
- Developed strong relationships with parents through regular communication, resulting in better support for students both at home and school.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Reported on student progress, behavior, and social skills to parents.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Developed and implemented strategies to improve student engagement.
- Enforced rules and instructions to maintain discipline.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Took part in professional development workshops to boost skills.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Helped teachers manage bus loading and unloading.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Prepared reports and maintained administrative records.
- Monitored students in computer lab to enforce proper use of resources.
Education
Bachelor of Hospitality And Tourism Management - Tourism Management
Medicine Hat College
Medicine Hat, AB04.2003
Skills
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
Languages
English
Full Professional
Accomplishments
- Supervised team of 30 plus staff members.
- Achieved having a student re-enter classroom through effectively helping with life skills, coping skills, creating safe spaces, comforting when needed, attending short classes to introduce.
- Collaborated with the TAP room team on different programs to integrate children back into full classroom activities \
- Assisted Teachers and students with daily tasks.
- Efficient in all computer programs
Certification
I am willing to obtain any certifications that may be required to be apart of the education system. In the past I have taken First Aid, CPR, I also had the opportunity to take courses with Sarah Pyzer, learning how to do navigate situations with special needs children.
Additional Information
I am currently employed with Marketplace Events, this is a company that produces Home Shows across Canada and the United States. Although I love the event industry, I feel the schools are a better fit for my personality. I will always strive to do my best to ensure that the children and teachers are supported in everyway possible. I am passionate about making a difference in the lives of children and would love the opportunity to do this once again.
Timeline
Senior Sales and Customer Service Consultant
Marketplace Events
03.2019 - Current
Supply Education Assistant
Kenora Catholic District School Board
12.2016 - 06.2018
Bachelor of Hospitality And Tourism Management - Tourism Management
Medicine Hat College
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