Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Crystal Whitty

Grimsby,ON

Summary

A highly adaptable problem solver and multitasker, skilled at thriving in fast-paced environments. Known for building strong, lasting client relationships through effective communication and interpersonal skills. Demonstrates a positive and energetic attitude, with a goal-oriented mindset and a drive to exceed expectations. Committed to continuous learning, personal growth, and fostering a collaborative team environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

RRS Sales Specialist

Telus
07.2021 - Current
  • Provided exceptional customer service to both existing and potential customers.
  • Performed effectively in self-directed work environment, consistently delivering high-quality performance.
  • Collaborated with team members to achieve collective goals in a fast-paced setting, while consistently surpassing personal targets.
  • Built rapport with customers and assessed needs to make product recommendations, upsell and persuasively overcome objections.
  • Maintained outstanding client satisfaction ratings through outstanding service delivery.
  • Played a key role in training and mentoring new sales representatives.
  • Cultivated lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Value Rankings for Goals: Exceptional, Values: Exceptional

KEY HOLDER/SALES ASSOCIATE

Koodo Mobile
10.2011 - 07.2021
  • Deliver consistent, exceptional customer service by creating meaningful relationships with customers; high success rate for the sale of bundle offers and upsell products
  • Contact existing and prospective customers via outbound sales calls with the intention of upgrading phones and service plans; tailor sales
    to each individual person
  • Use customer relationship management software to record and track progress; proficient in Statflow and Business Connect reporting
    systems
  • Actively involved in shipping an receiving inventory, stock replenishment, and performing merchandise change overs
  • Trained new employees to apply best practices in customer service and store operations.

Education

OSSD -

Assumption Catholic
01.2009

Skills

  • Client focused and solution oriented
  • Proactive, organized, and able to effectively prioritize tasks
  • Strong written and verbal communication skills; effective communicator and listener
  • Collaborative and inclusive team player; interpersonal and approachable
  • Adept in technology; Internet savvy and proficient in Microsoft Word, Outlook and Excel

Accomplishments

Celebration of Stars recipient 2011

Celebration of Stars recipient 2022

Languages

English

Certification

Completed and Graduated Rising Stars 2023

Timeline

RRS Sales Specialist

Telus
07.2021 - Current

KEY HOLDER/SALES ASSOCIATE

Koodo Mobile
10.2011 - 07.2021

OSSD -

Assumption Catholic

Similar Profiles

CREATE PROFILE
Crystal Whitty