Crystal Whibley
Kingston,Ontario
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Carters Oshkosh
Kingston, ON
10.2022 - 10.2023
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Office Clerk/Receptionist
Findlay Foods
05.2021 - 04.2022
- Interacted with customers by phone, email or in-person to provide information
- Provided clerical support to company employees by copying, faxing and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Maintained organized files and stocked supplies to support team needs and maximize performance
- Kept reception area clean and neat to give visitors positive first impression
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Server
The Jiffy Grill
05.2015 - 02.2018
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Kept register accurate through correct billing, payment processing and cash management practices
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supervisor
Pennington’s
01.2009 - 01.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Worked with management team to implement proper division of responsibilities.
Customer Support Professional
Stream
01.2007 - 01.2008
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs
- Troubleshot problems with software, hardware and networking for users
- Recognized escalation needs and connected customers with advanced support staff.
Education
High School Diploma -
Bayside Secondary School
Belleville, ONSkills
- Works well with others as well as independently
- Reliable, trustworthy and mature
- Motivated and goal oriented
- Enthusiastic individual with the desire to continue learning
- Able to work in fast-paced environment and handle stress with ease
- Able to multitask efficiently
- Data Recording
- Takes charge and easily fits into leadership roles
Timeline
Assistant Manager
Carters Oshkosh
10.2022 - 10.2023
Office Clerk/Receptionist
Findlay Foods
05.2021 - 04.2022
Server
The Jiffy Grill
05.2015 - 02.2018
Supervisor
Pennington’s
01.2009 - 01.2011
Customer Support Professional
Stream
01.2007 - 01.2008
High School Diploma -
Bayside Secondary School