Crystal Westcott

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel and customers to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of fleet vehicles and line-haul drivers
• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts as new information becomes available.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts. Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
• Maintained high levels of confidentiality and discretion with sensitive information. Answered phone calls and responded quickly
• Scheduled deliveries and pickups according to customer needs.
• Coordinated schedules for optimal coverage daily work load
• Monitored and tracked dispatch communication systems. Utilized dispatch software to enter customer orders, deliveries and receipts.
• Tracked and monitored vehicle performance and maintenance as well as driver attendance and Hours
• Received new orders, prepared documentation, communicated with warehouse staff and assigned personnel.
• Preserved accurate records of orders, deliveries and receipts. Managed customer accounts and invoicing.

• Inbound/outbound logistics, customer service (online & phone) admin duties (customer relations, data entry)

• Customer service, reservation clerk, admin

Supervisor of hotel day staff.

• Customer service, administrative, cashier and daily management of motel, customers and staff

• Supervision/training staff, Sales, interior/exterior property maintenance/cleaning, scheduling, acquisitions and advertising, customer relations.

• Card dealer, customer relations

• Worked in all areas of operation management; Bartender, cashier, server, scheduling, training etc.