Crystal Westcott
Kelowna,Canada
Summary
To find full time employment in a positive and productive environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I am one who Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. I am a detail oriented and dependable team player, who is successful at managing multiple priorities at once with a positive attitude . My goal is to find and maintain a full-time position that professionally challenges me.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Admin/CSR/Operations
Overland West Freight Lines
10.2022 - Current
- Handled customer inquiries and requests in a welcoming , friendly manner. Answered constant flow of customer calls and emails professionally with minimal wait times.
- Positive , helpful and polite member of a large team both in house as well as other regions. Preventing, applying and resolving various logistical and operational requirements/Issues.
- Delivered exceptional customer service to every customer by building rapport and trust as well as learning then leveraging extensive knowledge of services / requirements and creating welcoming, positive experiences.
- Investigated and resolved customer/client complaints quickly. Promptly responded to inquiries and requests from prospective customers.
- Utilized and updated several databases/software to handle customer services, manage interactions and track customer satisfaction.
- Investigated and resolved billing, service , sales and delivery concerns using Forward-thinking strategies.
central reservations; supervisor
Big White Resort
05.2022 - 10.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Handled reservations and answered questions from interested patrons for busy Number-room hotel.
- Supervised cleaning and support staff
Front Desk Agent Customer Service , Cashier
Cozy pines motel
08.2017 - 08.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs, daily management of motel, customers and staff
- Developed meaningful client / customer port and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
Property Service & Management (supervisor)
Busy Bee Property Services
08.2015 - 08.2017
- Visited properties to conduct audits/reviews on services provided and monitor onsite teams on interior/exterior areas of properties.
- Introduced prospective and new tenants to various types of properties, advised on availability as well as performed tours of premises.
- Coordinated and scheduled janitorial and maintenance staff for upkeep.
- Communicated effectively with owners/clients. Conducting regular inspections of both interior and exterior of properties for service requirements and damage.
Card dealer , customer relations.
Lake city casino
06.2012 - 06.2016
- Dealt cards according to gaming standard procedures. Made accurate and clear chip and cash transactions.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Provided prompt, accurate and courteous service to players. Creating an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation. Money laundering and LCT training completed.
Education
Serving It Right - Licensee
Gaming Policy And Enforcement Branch License
WHMIS 2015
Business Management/administrative Certificate -
Academy Of Learning
06.2011
Grade 12 -
Mount Boucherie Secondary School
06.2000
Skills
- Excellent people/customer service relationships through empathy , dedication and a positive attitude Genuinely enjoy helping others
- Well spoken and professional
- Excellent in person, telephone and online communication skills
- Experienced, fast learning and proficient at using wide variety of operating / scheduling systems
- Experienced in cash handling , billing/sales and technical support
- Team player as well as independently effective as a self starter
- Self motivated, organized and detail oriented
- Dependable and honest
- Friendly and energetic
Certification
- Serving it right licensee
- Gpeb (gaming policy enforcement branch) license 2012-2015
- Introduction to computers
Caption
- Capable and comfortable with computers and administrative work
- Reliable and physically fit
- Experience with sales and cashier systems
- Excel under pressure; inventive and competent problem solving skills
- Great time management and positive team player
References
Available upon request
Timeline
Admin/CSR/Operations
Overland West Freight Lines
10.2022 - Current
central reservations; supervisor
Big White Resort
05.2022 - 10.2022
Front Desk Agent Customer Service , Cashier
Cozy pines motel
08.2017 - 08.2020
Property Service & Management (supervisor)
Busy Bee Property Services
08.2015 - 08.2017
Card dealer , customer relations.
Lake city casino
06.2012 - 06.2016
Serving It Right - Licensee
Gaming Policy And Enforcement Branch License
WHMIS 2015
Business Management/administrative Certificate -
Academy Of Learning
Grade 12 -
Mount Boucherie Secondary School
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