Crystal Walwyn
Mississauga,ON
Summary
Experienced sales associate with over 3 years of expertise in delivering exceptional customer service. Adept at building lasting client relationships, driving sales through personalized client experiences, and maintaining a deep knowledge of luxury fashion brands. Seeking to join Holt Renfrew, where I can leverage my passion for fashion, keen eye for detail, and commitment to providing a top-tier shopping experience for all.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Za Cafe pizzeria
Toronto , Ontario
2023.03 - 2023.11
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
Server
Toronto Pearson international airport
Toronto , Ontario
2017.02 - 2020.11
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Sales Executive
Future Shop
Toronto , Ontario
2013.06 - 2015.03
- Cultivated relationships with existing customers to encourage repeat business.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Negotiated contracts with clients on behalf of the company.
- Attended industry events to build relationships with key contacts in the field.
- Gathered data from surveys conducted among customers in order to determine areas of improvement.
- Sourced new sales opportunities through inbound lead follow-up.
- Negotiated contracts and closed agreements to maximize profit.
- Enhanced product knowledge through continuous learning and professional development activities.
Education
Associate of Arts - Painting And Drawing
OCAD University
Toronto, ON2018-01
Bachelor of Science - Behavioural Neuroscience
Humber College
Toronto, ONSkills
- Upselling
- Product Sales
- Customer Needs Assessment
- Client Account Management
- Outgoing Personality
- Cash Register Operation
- Policy and Procedure Adherence
- Client Service
- Relationship selling
- Retail merchandising expertise
- Excellent communication skills
- Reliable and punctual
- Fitting room maintenance
- Time Management
- Goal-Oriented
Affiliations
- freelance model
- visual & recording artist
- yoga + pilates
- student
Languages
English
Native/ Bilingual
French
Elementary
Portuguese
Limited
Accomplishments
- community leadership award ; RISING FROM OUR ROOTS local grassroots for at risk inner city communities
- "Future Shop President's Club" award for excelling in sales (costa rica trip)
Certification
- smart serve
- foodhandlers
- CPR
Timeline
Server
Za Cafe pizzeria
2023.03 - 2023.11
Server
Toronto Pearson international airport
2017.02 - 2020.11
Sales Executive
Future Shop
2013.06 - 2015.03
- smart serve
- foodhandlers
- CPR
Associate of Arts - Painting And Drawing
OCAD University
Bachelor of Science - Behavioural Neuroscience
Humber College
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