Crystal Verdin
Rialto
Summary
Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience with stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Little Caesars
Rialto, CA
10.2024 - Current
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Managed inventory levels, optimizing stock to reduce waste and improve profitability.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented promotional strategies, increasing store visibility and attracting new customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Warehouse Associate
Amazon
Rialto
08.2021 - 08.2024
- Performed cycle counts to ensure accuracy of inventory levels.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Co-Manager
Little Caesars
Palmdale
05.2020 - 06.2021
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Restaurant Waiter
Mi Durango
Palmdale
04.2019 - 03.2020
- Took accurate food and drink orders, using a POS ordering software system.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Education
Bachelor of Science - Pre-Veterinary Medicine
California State Polytechnic University, Pomona
Pomona, CA05-2024
Associate of Science - Biology
Antelope Valley College
Lancaster, CA05-2020
Skills
- Self-Motivated and Disciplined
- Multitasking and Organization
- Communication
- Basic Mathematics
- Problem solving
- Performance Improvement
- Customer service
- Leadership
Timeline
Store Manager
Little Caesars
10.2024 - Current
Warehouse Associate
Amazon
08.2021 - 08.2024
Co-Manager
Little Caesars
05.2020 - 06.2021
Restaurant Waiter
Mi Durango
04.2019 - 03.2020
Associate of Science - Biology
Antelope Valley College
Bachelor of Science - Pre-Veterinary Medicine
California State Polytechnic University, Pomona
References
Rose Chwaleck
Little Caesars Supervisor
(661) 285-2285
Robert Ivka
Little Caesars General Manager
(760) 282-6407