Crystal Trujillo
Corona
Summary
Diligent Community Manager with solid background in managing community associations. Successfully implemented various community programs, enhancing resident satisfaction and engagement while maintaining operational efficiency. Demonstrated adeptness in conflict resolution and budget management.
Overview
11
11
years of professional experience
Work History
Community Association Manager
Prime Association Services
09.2023 - Current
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Manages new builds and works directly with the builder.
Community Director
Walters Management
05.2023 - 09.2023
- Collaborate with the Regional Vice President
- Oversee the budget for community events
- Approve and submit all invoices to the corporate office for payment
- Plans, coordinates, and implements resident community wide events
- Acts as a liaison between Board and Committees
- Hires and fires as well as implanting disciplinary action as seen necessary
- Attend board meeting with the Regional Vice President
- Excellent customer service to the membership
- Create a Maintenance and janitorial work orders
- Assist resident complaints and questions as they are needed
- Daily emails and questions and problems
- Eblast to the membership
- Manage and oversee four (4) staff members throughout the year on a yearly basis
- Conducts facility and landscape walks
- Review the reserve study and obtain proposals as needed
- Assist with front desk and card access cards as needed
- Assist with architectural plans and guidelines
Recreation Director
Keystone Pacific Property Management
10.2022 - 09.2023
- Budget Management
- Plans, coordinates, and implements resident programs, classes and special community wide events
- Acts as a liaison between Board and Committees.
- Works closely with clubs and groups in scheduling yearly events and activities.
- Vendor walks
- Assist with the Community Newsletter
- Manage and oversee five staff members throughout the year on a yearly basis.
- Hires and fires as well as implanting disciplinary action as seen necessary
- Attends board meetings with the General Manager.
- Excellent customer service to the membership.
- Create a Maintenance and janitorial task spreadsheet weekly.
- Assist resident complaints and questions as they are needed.
- Maintained accurate records of program participation, facility usage, financial data, and incident reports for proper documentation purposes.
- Assist and execute the technology Committee with all website visions
Facility Manager
First Service Residential Property Management
12.2014 - 10.2022
- Oversee the Architectural Applications process from start to finish.
- Violation and common area inspections.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Plans and execute community events.
- Vendor Management.
- County partnership for county-maintained areas.
- Update community website and oversee the community master calendar.
- Create and publish the community newsletter.
- Track all receipts that was purchased from the business card
- Manage 2-5 staff members throughout the year on a yearly basis
- Attends board, design review and enforcement meetings.
- Create a handyman task spreadsheet weekly
- Assist resident complaints and questions as they are needed.
- Managed the social media accounts.
Facility Administrator
First Service Residential Property Management
12.2014 - 01.2017
- Intercept homeowner complaints for Management and direct to the appropriate Manager for resolution
- Insuring highest level of customer service to all property owners, guest and staff
- Create accurate reports to community manager, and the association's boards of directors
- Assist in preparation of Board Books
- Receives resident inquiries and requests, enters work orders and data into Connect
- Collects resident and tenant information and updates Connect and Trilogy's website accordingly
- Close and create letters for code compliance as needed
- Worked on Community Newsletter as needed
- Distribution of weekly/monthly calendars
- Creating Welcome Packets for new residents
- Exhibit professionalism
- Copying of office material including board packets, welcome packets, correspondence, and newsletters
- Liaison to the Enforcement /Design Review Committee
- Assisted with management to train new staff members
- Assists with advertising classes, interest lists & presentations: promoting them to the fullest by creating flyers and signup sheets for interest lists and classes-adding them to the plasma screens
- Oversees the landscape punch list for our Landscape Committee and Vendor
- Assisted with calendar reservations and clubhouse rentals
- Administrative duties: answering telephone calls, greeting visitors, identifying service needs and collecting new owner information
- Uploading documents to community website, Connect and Dropbox
- Refund request forms, deposits, processing ATM receipts, completing Turnover forms
- Accept Design Review Applications and conduct monthly meetings
Newborn Photographer
Mom365
09.2013 - 08.2014
- Conducted all photo shoots in a calm and professional demeanor
- Customer service
- Sell company packages to new moms
- Handled money and daily deposits
- Cropped and manipulated photos to the customer's request
Education
High School Diploma -
Jurupa Valley High School
Mira Loma, CASkills
- Strong Communication Skills
- Microsoft Word
- Microsoft Excel
- Property Maintenance
- Budget Planning
- Promotes collaboration
- Strong Leadership Skills
- Detailed Oriented
- Highly Organized
- Creative
- Vendor relationship development
- Board of directors support
- Property Management
Professionalcompetencies
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Promotes collaboration
- Strong Customer Service Skills
- Strong Leadership Skills
- Detailed Oriented
- Highly Organized
- Creative
- New Build Management
Timeline
Community Association Manager
Prime Association Services
09.2023 - Current
Community Director
Walters Management
05.2023 - 09.2023
Recreation Director
Keystone Pacific Property Management
10.2022 - 09.2023
Facility Manager
First Service Residential Property Management
12.2014 - 10.2022
Facility Administrator
First Service Residential Property Management
12.2014 - 01.2017
Newborn Photographer
Mom365
09.2013 - 08.2014
High School Diploma -
Jurupa Valley High School