Diligent Community Manager with solid background in managing community associations. Successfully implemented various community programs, enhancing resident satisfaction and engagement while maintaining operational efficiency. Demonstrated adeptness in conflict resolution and budget management.
Overview
11
11
years of professional experience
Work History
Community Association Manager
Prime Association Services
09.2023 - Current
Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
Developed and adhered to community budgetary restrictions in collaboration with board of directors.
Manages new builds and works directly with the builder.
Community Director
Walters Management
05.2023 - 09.2023
Collaborate with the Regional Vice President
Oversee the budget for community events
Approve and submit all invoices to the corporate office for payment
Plans, coordinates, and implements resident community wide events
Acts as a liaison between Board and Committees
Hires and fires as well as implanting disciplinary action as seen necessary
Attend board meeting with the Regional Vice President
Excellent customer service to the membership
Create a Maintenance and janitorial work orders
Assist resident complaints and questions as they are needed
Daily emails and questions and problems
Eblast to the membership
Manage and oversee four (4) staff members throughout the year on a yearly basis
Conducts facility and landscape walks
Review the reserve study and obtain proposals as needed
Assist with front desk and card access cards as needed
Assist with architectural plans and guidelines
Recreation Director
Keystone Pacific Property Management
10.2022 - 09.2023
Budget Management
Plans, coordinates, and implements resident programs, classes and special community wide events
Acts as a liaison between Board and Committees.
Works closely with clubs and groups in scheduling yearly events and activities.
Vendor walks
Assist with the Community Newsletter
Manage and oversee five staff members throughout the year on a yearly basis.
Hires and fires as well as implanting disciplinary action as seen necessary
Attends board meetings with the General Manager.
Excellent customer service to the membership.
Create a Maintenance and janitorial task spreadsheet weekly.
Assist resident complaints and questions as they are needed.
Maintained accurate records of program participation, facility usage, financial data, and incident reports for proper documentation purposes.
Assist and execute the technology Committee with all website visions
Facility Manager
First Service Residential Property Management
12.2014 - 10.2022
Oversee the Architectural Applications process from start to finish.
Violation and common area inspections.
Led facility management staff and consultants in producing business plan that focused on facility operations.
Plans and execute community events.
Vendor Management.
County partnership for county-maintained areas.
Update community website and oversee the community master calendar.
Create and publish the community newsletter.
Track all receipts that was purchased from the business card
Manage 2-5 staff members throughout the year on a yearly basis
Attends board, design review and enforcement meetings.
Create a handyman task spreadsheet weekly
Assist resident complaints and questions as they are needed.
Managed the social media accounts.
Facility Administrator
First Service Residential Property Management
12.2014 - 01.2017
Intercept homeowner complaints for Management and direct to the appropriate Manager for resolution
Insuring highest level of customer service to all property owners, guest and staff
Create accurate reports to community manager, and the association's boards of directors
Assist in preparation of Board Books
Receives resident inquiries and requests, enters work orders and data into Connect
Collects resident and tenant information and updates Connect and Trilogy's website accordingly
Close and create letters for code compliance as needed
Worked on Community Newsletter as needed
Distribution of weekly/monthly calendars
Creating Welcome Packets for new residents
Exhibit professionalism
Copying of office material including board packets, welcome packets, correspondence, and newsletters
Liaison to the Enforcement /Design Review Committee
Assisted with management to train new staff members
Assists with advertising classes, interest lists & presentations: promoting them to the fullest by creating flyers and signup sheets for interest lists and classes-adding them to the plasma screens
Oversees the landscape punch list for our Landscape Committee and Vendor
Assisted with calendar reservations and clubhouse rentals
Administrative duties: answering telephone calls, greeting visitors, identifying service needs and collecting new owner information
Uploading documents to community website, Connect and Dropbox
Refund request forms, deposits, processing ATM receipts, completing Turnover forms
Accept Design Review Applications and conduct monthly meetings
Newborn Photographer
Mom365
09.2013 - 08.2014
Conducted all photo shoots in a calm and professional demeanor
Customer service
Sell company packages to new moms
Handled money and daily deposits
Cropped and manipulated photos to the customer's request
Business Development Specialist at Prime Solutions & Services W.L.L & Prime Park Services W.L.LBusiness Development Specialist at Prime Solutions & Services W.L.L & Prime Park Services W.L.L