Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Topham

El Segundo,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Co-Founder

Bookish Cafe
12.2024 - Current
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.
  • Grew the customer base through targeted outreach and networking events.
  • Established foundational processes for business operations.
  • Streamlined operational processes for improved efficiency and cost reduction.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.

Sr. LVN

UCLA Health- Pediatric Specialty Clinic
03.2025 - 08.2025
  • Provide specialized nursing care for patients in departments of allergy, rheumatology, endocrinology, gastroenterology, neurology, pulmonary, nourish for life (eating disorder) and high-risk NICU.
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
  • Measured vital signs of patients during the intake process obtaining medical history and observing initial symptoms
  • Administered immunotherapy treatments for various allergic conditions, ensuring patient safety.
  • Preform bedside PFT testing.
  • Managing caseload of up to 35 patients daily

ED LVN

Children's Hospital of Los Angeles
10.2022 - 03.2025
  • Provide nursing care within a Pediatric Level 1 Trauma Center
  • Collaborated with various ER professionals to ensure effective patient care
  • Monitored ER patients, including alerting physicians or charge nurses to changes in patient status, communicating with patients and their family members in a variety of traumatic situations
  • Performed medical procedures, such as EKG, venipuncture, cardiac monitoring, taking vital signs, urinalysis, UCG testing, or administering medications
  • Advocated for patients'' needs effectively, working closely with healthcare providers to develop and implement appropriate care plans.
  • Streamlined patient flow in a busy clinic setting, ensuring timely access to care for all patients.
  • Educated family members on proper caregiving techniques, alleviating stressors associated with caring for loved ones at home.

LVN/Unit Manager

Berkley East Healthcare Center
10.2021 - 08.2022
  • Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care during transitions between facilities or levels of care.
  • Delivered emotional support to patients and families during challenging times.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
  • Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.

Shift Lead/Barista

Starbucks
09.2019 - 01.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.

Sales Lead

Ann Inc.
01.2018 - 08.2018
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
  • Completed store opening and closing procedures.

Education

Vocational Nursing -

Unitek College
San Jose, CA
06.2021

Skills

  • HIPAA compliance
  • Active listening
  • Critical thinking
  • Workflow coordination
  • Patient relationship building
  • Empathy and patience
  • Customer service
  • Data collection
  • De-escalation techniques
  • Microsoft Office Suite
  • EMR / EHR

Certification

  • Licensed Vocational Nurse
  • CPR/BLS
  • IV & Blood Withdrawal
  • Ultrasound Guided IV

Timeline

Sr. LVN

UCLA Health- Pediatric Specialty Clinic
03.2025 - 08.2025

Co-Founder

Bookish Cafe
12.2024 - Current

ED LVN

Children's Hospital of Los Angeles
10.2022 - 03.2025

LVN/Unit Manager

Berkley East Healthcare Center
10.2021 - 08.2022

Shift Lead/Barista

Starbucks
09.2019 - 01.2021

Sales Lead

Ann Inc.
01.2018 - 08.2018

Vocational Nursing -

Unitek College

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Crystal Topham