Crystal Thwaites
Swift Current,SK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vet Tech Assistant/Vet Receptionist
Associate Pet Hospital
11.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Assisted with surgical procedures, ensuring a safe environment for both patients and staff members.
- Supported veterinarians in conducting diagnostic tests.
- Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
- Restrained animals to protect veterinarians from potential harm.
Residential Care Worker
One Sky Community
03.2020 - 08.2020
- Kept detailed records related to client interactions, services provided, medications administered., for documentation purposes.
- Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
- Organized recreational activities for clients to promote physical and mental health.
- Developed individual care plans based on assessments of the needs of each client.
- Transported clients to medical appointments and other necessary errands.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Planned and prepared daily client meals to conform with specific dietary requirements.
Patient Care Coordinator
Swift Hearing Center
02.2020 - 05.2020
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Residential Care Worker
Nurse Next Door
01.2020 - 03.2020
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Promoted independence by helping them complete tasks on their own.
- Prepared meals according to dietary requirements for individual clients.
- Helped maintain a clean environment by performing light housekeeping duties.
Student
Okanagan College
09.2016 - 01.2020
- Studied The Health Care Aid Program
- Upgraded in Math
- Upgraded In English
- Administration
- Computers
Education
Some College (No Degree) - Health Care Aide
Okanagan College, Penticton, BC
Skills
- Office Administration
- Healthcare operations
- Appointment Scheduling
- Patient Care Coordination
- Healthcare knowledge
- Medical Instrument Sterilization
- Customer Service
- Verbal and written communication
Certification
- WHMIS
- Class 5 License
References
References available upon request.
Timeline
Vet Tech Assistant/Vet Receptionist
Associate Pet Hospital
11.2024 - 02.2025
Residential Care Worker
One Sky Community
03.2020 - 08.2020
Patient Care Coordinator
Swift Hearing Center
02.2020 - 05.2020
Residential Care Worker
Nurse Next Door
01.2020 - 03.2020
Student
Okanagan College
09.2016 - 01.2020
Some College (No Degree) - Health Care Aide
Okanagan College, Penticton, BC
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