Crystal Skelly
428 Waddington Drive Kamloops
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Appointment Coordinator
Kamloops Ford Lincoln
06.2022 - 05.2023
- Reduced no-show rates with consistent follow-up calls and email reminders to clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving discrepancies.
- Maintained organized filing systems for easy access to essential documents, increasing office efficiency.
- Expedited end-of-month reporting by diligently reconciling accounts receivable balances on a regular basis.
Office Assistant
Edward Jones
07.2020 - 06.2022
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Medical Office Assistant
Interior Health
01.2016 - 07.2020
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Provided prompt, polite and professional in-person and telephone customer service.
- Received and routed laboratory results to correct clinical staff members.
- Processed medical insurance claims and payments.
Receptionist
Sparkling Hill Resort & Spa
04.2011 - 02.2014
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments.
- Resolved customer problems and complaints.
Barista
Starbucks
05.2006 - 11.2011
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Medical Administrative Assistant Certificate -
Okanagan College
Kelowna, BC05.2014
Administrative Assistant Certificate -
Okanagan College
06.2010
High School Diploma -
Mount Boucherie Secondary School
Kelowna, BC01.2008
Skills
- Scheduling Appointments
- Microsoft Office
- Time Management
- Telephone Etiquette
- Conflict Resolution
- Multitasking
- Customer Service
- Accounts Payable
- Accounts Receivable
- QuickBooks
- Sage Accounting Software
- Medical Terminology
- Invoice Processing
References
References available upon request
Timeline
Appointment Coordinator
Kamloops Ford Lincoln
06.2022 - 05.2023
Office Assistant
Edward Jones
07.2020 - 06.2022
Medical Office Assistant
Interior Health
01.2016 - 07.2020
Receptionist
Sparkling Hill Resort & Spa
04.2011 - 02.2014
Barista
Starbucks
05.2006 - 11.2011
Medical Administrative Assistant Certificate -
Okanagan College
Administrative Assistant Certificate -
Okanagan College
High School Diploma -
Mount Boucherie Secondary School
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