Crystal Sinclair
Mississauga,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Cashier
TJX Winners
01.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Sale associate
Garage
01.2021 - 04.2022
- Provided customer service and sale support to customers, spent time on floor assisting customers and processing transactions
- Greeted customers entering store and responded to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required.
Cashier/Sale associate
Under Armour
04.2022 - 07.2023
- Built relationships with customers to encourage repeat business
- Helped customers complete purchases, locate items, and join reward programs
- Worked on floor, tagging and displaying merchandise
- Processed transactions on cash and provided customer service.
Receptionist/Esthetician
Humber Spa
01.2023 - Current
- Maintained detailed records of our clients and clientele information
- Responsible for ordering spa supplies for rooms and spa
- Fostered friendly, warm and exceptional customer experience.
Bakery Clerk
Real Canadian Superstore
08.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Education
High School Diploma -
Our Lady of Mount Carmel Secondary School
Mississauga, ON06.2020
Diploma - Esthetics And Nail Care Technology
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2025
Skills
- Extensive customer service experience delivering exceptional front-line service
- Accurately handled monetary, debit and credit transactions and balanced POS system daily
- Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, Sharepoint)
- Ability to perform well under pressure in a fast-paced environment
- Exceptional oral, written, and presentational communication & customer service skills
- Able to multitask while utilizing problem-solving skills
- Well-organized individual with the ability to work independently as well as collaboratively
- Punctual and able to adapt under pressure while making sure tight deadlines are being met
Education and certifications
- Humber College, Esthetician and Spa Management, 2023-01-01
- Our Lady of Mount Carmel Secondary School, Ontario Secondary School Diploma, 2020-01-01
Volunteer Experience
- Coldest Night of the Year, Mississauga, 2024
- Eden Food for Change, Mississauga, 2023
- Youth Assisting Youth, Toronto, 2023
Languages
English
Native or Bilingual
Timeline
Bakery Clerk
Real Canadian Superstore
08.2023 - Current
Receptionist/Esthetician
Humber Spa
01.2023 - Current
Cashier/Sale associate
Under Armour
04.2022 - 07.2023
Cashier/Sale associate
Garage
01.2021 - 04.2022
Cashier
TJX Winners
01.2019 - 01.2021
High School Diploma -
Our Lady of Mount Carmel Secondary School
Diploma - Esthetics And Nail Care Technology
Humber Institute of Technology And Advanced Learning