Crystal Ruthven
Prince Albert,SK
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administration Manager
Absolute Fire Protetion
Prince Albert, SK
04.2022 - Current
- Managed day-to-day office operations and provided administrative support.
- Ensured compliance with all relevant policies, procedures, and regulations.
- Maintained filing systems and organized documents for efficient retrieval of information.
- Coordinated meetings, conferences, teleconferences, and travel arrangements.
- Assisted in the preparation of reports, presentations, and other materials as needed.
- Developed strategies to streamline office processes and improve efficiency.
- Provided guidance to staff on administrative matters such as recordkeeping and archiving.
- Monitored budget expenditures related to office operations and identified cost savings opportunities.
- Established relationships with external vendors to ensure timely delivery of goods and services as required.
- Initiated purchase orders for supplies and equipment to maintain adequate inventory levels.
- Processed invoices for payment in accordance with company policies and procedures.
- Performed data entry tasks including entering customer orders into the system accurately.
- Resolved customer inquiries promptly via phone or email communication.
- Served as a liaison between departments within the organization.
- Answered incoming calls in a professional manner; directed callers to appropriate personnel.
- Organized events such as seminars, workshops, team building activities.
- Provided assistance with onboarding new employees; maintained employee records.
- Responsible for maintaining office equipment such as computers, printers and copiers.
- Created reports using spreadsheets or database software programs when requested.
- Developed and administered department budgets.
- Quoted and prepared proposals for business services.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Created memos, letters and other documents, fostering internal and external communication.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Completed payroll for 15 employees every two weeks.
Motor License Issuer
Cornerstone Insurance
12.2009 - 05.2021
- Required top notch customer service skills, answering phones and taking customer payments.
Accounting Coordinator
Cornerstone Insurance
01.2020 - 01.2021
- Responsible for reviewing statements, bank reconciliation, cash balancing, bank deposits, accounts payable/receivable, maintaining general ledgers, broker cheques, and ensuring the data entry team keeps correct logs of account totals
- Trained reception and staff on how to use our Broker Management System correctly as well as answer phones and implement new changes in protocols
- All while ensuring the clients and internal clients our Brokers were happy, served with a smile with quick efficient and correct service.
Manager, Motor License Department
Cornerstone Insurance
01.2017 - 01.2019
- In charge of hiring, training staff, customer service, answering phones, payroll, and scheduling
- Continuing with top notch customer service.
Group/Health Sales and Data Entry
Cornerstone Insurance
01.2015
- Responsible for outgoing sales on health insurance, including entering data and ensuring all information in the system was put in correctly
- Including supervising the Data department.
Education
Carlton Comprehensive Highschool
01.2000
Skills
- Customer Service
- Answering phones
- Multi-tasking
- Work alone/remote
- Excellent Verbal Communication
- Excellent Written Communication
- 80 WPM
- Able to take any task on and learn as I go
- Data Entry
- Punctual
- Able to work longer hours as needed/required
- Knowledge of Excel & Word
- Technical Support
- Payroll Administration
- Business Administration
- Mail Handling
- Database Entry
- Customer Engagement
- Office Supply Management
- Report Preparation
- File Maintenance
- Travel Coordination
- Word Processing
- Scheduling
- Human Resources
- Administrative Support
- Staff Management
- Telephone Reception
- Bookkeeping
- Spreadsheet Development
- Payroll
References
Upon request they will be available.
Certification
- I hold my Commissioner of Oath license.
Timeline
Office Administration Manager
Absolute Fire Protetion
04.2022 - Current
Accounting Coordinator
Cornerstone Insurance
01.2020 - 01.2021
Manager, Motor License Department
Cornerstone Insurance
01.2017 - 01.2019
Group/Health Sales and Data Entry
Cornerstone Insurance
01.2015
Motor License Issuer
Cornerstone Insurance
12.2009 - 05.2021
Carlton Comprehensive Highschool
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