CRYSTAL RUIZ
Anaheim
Summary
Experienced with front office management and customer service. Utilizes organizational skills to ensure smooth operations. Knowledge of administrative processes and effective communication.
Overview
10
10
years of professional experience
Work History
Attractions RT&P
Disneyland Resort
03.2024 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Provided clear and concise safety instructions, ensuring guests thoroughly understood requirements before boarding attractions.
- Offering assistance when needed throughout their visit.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all guests at loading zones.
- 5 key point: Safety, Courtesy, Inclusion, Show and Efficiency
Customer Service Representative
New Comfort Industries
01.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service
Dunham Metal Processing
05.2021 - 09.2023
- Invoice our morning truck deliveries using QuickBooks
- Check production status on orders that are due the day of or the next day
- Answering phone calls
- Write up orders on QuickBooks
Shipping/Receiving
Aer Technology
10.2019 - 04.2021
- In receiving I make sure the parts get checked on and that they aren't damaged
- In opening core receiving we open the package scan the items in and place on a cart to get logged in and get sent to the correct lab and get fix
- In shipping make sure the item matches with all paperwork and gets the correct label on the outside to get place on the correct pick up carrier
Deli Supervisor
Irvine Ranch Market
06.2015 - 08.2018
- Main focus was the customers and getting their food order correctly whether catering or on the go
- Overlooked at the employees of the deli/ provided them with guidance if needed
- Check for inventory and provided results to manager
- Help out with ordering at times when manager can't get to it
Cashier Shift Leader
Irvine Ranch Market
06.2015 - 08.2018
- Verified cash and credit payment daily
- Assessed sales reports to identify and enhanced sales performance
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration
- Oversee employees' performance, solve and inconvenience and increased efficiency to maintain productivity targets
Education
ASSOCIATES - criminal Justice
WESTWOOD COLLEGE
Anaheim, CA12.2015
HIGH SCHOOL DIPLOMA - Genera Education
ANAHEIM HIGH SCHOOL
06.2013
Skills
- Bilingual English/Spanish
- Microsoft office suite
- Time management
- Team Player
- Multitasking strengths
- Customer service Oriented
- Verbal and written communication
- QuickBooks
Activities
- Listening to music
- Cooking meals for my boyfriend and myself
- Spending time with family on weekends
- Traveling
Timeline
Attractions RT&P
Disneyland Resort
03.2024 - Current
Customer Service Representative
New Comfort Industries
01.2024 - 09.2024
Customer Service
Dunham Metal Processing
05.2021 - 09.2023
Shipping/Receiving
Aer Technology
10.2019 - 04.2021
Deli Supervisor
Irvine Ranch Market
06.2015 - 08.2018
Cashier Shift Leader
Irvine Ranch Market
06.2015 - 08.2018
ASSOCIATES - criminal Justice
WESTWOOD COLLEGE
HIGH SCHOOL DIPLOMA - Genera Education
ANAHEIM HIGH SCHOOL
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