Crystal Rascoe
Bakersfield
Summary
Hands-on banquet manager overseeing successful set up of functions, meetings and events. Maintains productive relationships with internal and external staff and vendors to spearhead collaborative efforts. Creates and embodies guest satisfaction by demonstrating high hospitality standards and delivering positive guest experiences.
Overview
8
8
years of professional experience
Work History
Banquet Manager
The Bakersfield Marriott at The Convention Center
09.2022 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for 600-person event for plated meals and up to 1000 theatre
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Interpreted instructions to schedule and set up events to client specifications.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Lead all new hire training for the hotel, which included the brand standards of Marriott Hotels
Catering Coordinator
The Bakersfield Marriott at The Convention Center
02.2018 - 09.2022
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Processed all contracts and billing for catering events
- Created banquet event orders and diagrams
Front Desk Agent
The Bakersfield Marriott at The Convention Center
09.2017 - 02.2018
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
Education
High School Diploma -
Bakersfield Adult School
Bakersfield CANo Degree - Ultrasound Technician
High Dessert Medical College
Bakersfield, CASkills
- Leadership qualities
- Venue coordination
- Team management
- Staff training
Timeline
Banquet Manager
The Bakersfield Marriott at The Convention Center
09.2022 - Current
Catering Coordinator
The Bakersfield Marriott at The Convention Center
02.2018 - 09.2022
Front Desk Agent
The Bakersfield Marriott at The Convention Center
09.2017 - 02.2018
High School Diploma -
Bakersfield Adult School
No Degree - Ultrasound Technician
High Dessert Medical College
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