Crystal Ramirez
Twentynine Palms
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Burger King manager/cashier
Burger King
Twentynine Palms, CA
09.2014 - 07.2019
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods
- Successfully managed budgets and allocated resources to maximize productivity
School Supervisor
MUSD
Twentynine Palms, CA
05.2021 - 11.2021
- Developed professional relationships with teachers and school administrators.
- Flexed between different schools based on the needs.
Cashier/Customer Service
Rite Aid
Twentynine Palms, CA
04.2022 - 04.2023
- Kept cash wrap stocked, products faced and shelving free is misplaced items.
- Tallied cash drawer at beginning and end of each work shift.
- Learned duties for various positions.
Service Coordinator
Liberty Military Housing
Twentynine Palms, CA
11.2024 - 04.2026
- Coordinated housing services for military families, ensuring compliance with policies and regulations.
- Managed tenant inquiries and resolved issues efficiently, enhancing resident satisfaction.
- Developed and maintained relationships with service providers to optimize support for residents.
- Implemented process improvements that streamlined service delivery and increased operational efficiency.
- Collaborated with cross-functional teams to facilitate communication between departments and enhance service coordination.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
Customer Service Representative
Liberty Military Housing
Twentynine Palms, CA
11.2023 - 11.2024
- Resolved customer inquiries, providing accurate information and effective solutions to enhance satisfaction.
- Managed communication between residents and property management, ensuring timely responses and issue resolution.
- Trained new staff on customer service protocols and company policies to maintain high service standards.
- Developed and implemented streamlined processes for handling resident requests, improving efficiency in response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
GED - undefined
Skills
- Cleaning Experience
- Food Service (6 years)
- Cashiering (6 years)
- Cash Handling (6 years)
- Customer service (8 years)
Certification
Food Handler Certification
Timeline
Service Coordinator
Liberty Military Housing
11.2024 - 04.2026
Customer Service Representative
Liberty Military Housing
11.2023 - 11.2024
Cashier/Customer Service
Rite Aid
04.2022 - 04.2023
School Supervisor
MUSD
05.2021 - 11.2021
Burger King manager/cashier
Burger King
09.2014 - 07.2019