Crystal Platt

• Building business relationships with local licensees and trade representatives to ensure maximum sales. Focus on relationships with repeat and new customers to create a pleasant shopping experience. Passionate about new trends in the food and beverage category. Sharing cocktail recipes, recommending products based on customer needs and focus on new and exciting products to get the customer excited. Customer Service skills are a valued skill set.
• Leading roles in all aspects of Inventory Management. Examples are web-based ordering via SOQ, DDVP, Dashboard, ISE, Planograms, Cycle Counts, Receivals, E-com, IST, etc.
• Responsible for all aspects of Business Management. All daily tasks ranging from opening procedures, closing procedures, responding to emails, implementing policies, communicating changes and expectations, banking, manager reports, QA's, DOP's, Workday, SPLAN, etc.
• Conscious scheduling and staffing within the Collective Agreement. Holding value on accountability. Setting clear expectations, clear communication and documenting to ensure a safe and inclusive environment for all staff. Implementing hiring events and onboarding for new hires and seasonal employment. These are just a few aspects of Human Resources I am proficient in.
• Well versed in utilizing the location map and supplied workbook to execute IMAGE program. Recognize the importance in brand recognition and product placement to maximize sales. Promote and take pride in local products and restaurants to help develop the go local program. Product knowledge is a true passion with a specialty in spirits and mixology. Knowing the customer base, area, space planning are all vital to driving sales. Skilled in many aspects of Sales and Marketing.
• Strong background in Heath & Safety.
• Proficient with the DVR/CCTV system and completing online police and LCBO incident reports. Resource Protection is vital to our business and ensure consistent and accurate reporting is completed.
• Diligent in the CHECK 25 program and experienced in de-escalating high stress situations.
• Passionate in driving and motivating staff in the great charity programs the LCBO is involved with such as Ontario Children's Hospital Foundations, Women's College Hospital, Love Pairs With All and Tree Canada.

• All points in current position

Highlights in Role:

Interviewed/Organized the hiring of 15 WFT

Performed mock audits

Resolved customer/staff complaints

During new launch of LCBO central brough forward concerns/temporary solutions.

Growth in knowledge for the Vintage program

Built great working relationships

• All points in current position

Highlights:

- Growing Human Resource skills by consistently addressing, documenting and holding staff accountable. Feeling an overall shift in staff morale and productivity.

-Growth in knowledge in the Vintage program.

-Worked with local Union President

-Experienced a different customer base and A store volume sales with ease.

• All points in current position

Highlights:

- Lead Christmas as a new manager with success at the A store volume.

- Lead/organized year-end as a new manager with ease and success.

-Completed the LEAD UP program.

-Completed JHSC training to manage 20+ employee stores.

• All points in current position

Highlights:

-Experienced AA volume sales and customer base during the busy summer months.

-Learned from the AA store manager on business models, and approach to running a 22 million dollar business.

-Built upon my manager-employee relationships

• All points in current position.

Highlights:

- First month in management role and was given a great experience of running a store.

-Transitioned from employee to management with ease.

-Started the foundation to build relationships with employees from all stores.

-Built fellow peer relationships and started to work on my management style.