Crystal Pierre-Jervis
Tacarigua,TT
Summary
Skilled, goal-oriented People Leader offering over 13 years of progressive experience. Strategic thinker, decision maker and problem solver, focused on enhancing the employee experience and augmenting performance with forward-thinking approaches. Communicates clearly and effectively while operating with a keen sense of organizational awareness. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
17
17
years of professional experience
Work History
Acting Manager – Investigations
RBC Royal Bank (Trinidad & Tobago) Limited
08.2023 - Current
- Responsible for the ownership of end to end problem resolution for personal and commercial wire payment transactions.
- Key liaison and point of escalation between service partners and sales units/business units for problem resolution, service quality activities and related initiative implementation.
Manager - FX & Treasury
RBC Royal Bank (Trinidad & Tobago) Limited
11.2017 - Current
- Responsible for managing the FX & Treasury department, ensuring that the team fulfills responsibilities to front end Pan Caribbean Treasury, Sales & Trading, Group Market Risk and the respective Central Banks.
- Proactively manages the team towards achieving established service standards, thereby mitigating monetary and reputational loss incurred by missed industry cut off times and errors.
Acting Manager – Initiatives & Operations
RBC Royal Bank (Trinidad & Tobago) Limited
01.2022 - 01.2023
- Responsible for leading and directing operational expertise, guidance and support for all new initiatives, process and system changes and enhancements, new or enhanced products and regulatory and risk requirements.
- Responsible for the development of relationships with key business partners such as Centre Managers, Project Managers, Product Managers, Information Technology and Compliance.
- Responsible for co-ordination of support to Payments & Trade teams, overseeing process improvements and efficiency through process reviews, gap/issue identification, solution development and implementation, as well as development of process documentation and training.
- Responsible for ensuring that the unit can meet its internal and external reporting and audit requirements/deliverables.
Manager - Payments Processing
RBC Royal Bank (Trinidad & Tobago) Limited
03.2016 - 11.2017
- Responsible for strengthening and leading a team of Payment Officers in a high profile and client impact transaction fulfillment Caribbean Payment Service Centre; with focus on operational effectiveness through capacity management and risk mitigation.
Manager - Client Services & Investigations
RBC Royal Bank (Trinidad & Tobago) Limited
01.2015 - 03.2016
- Responsible for the ownership of end-to-end problem resolution for personal and commercial client fulfillment and servicing activities and functions.
- Served as the key liaison and point of escalation between service partners and sales units/business units for problem resolution, service quality activities and related initiative implementation.
- Acted as the Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities.
- Responsible for client account maintenance, account opening post verification and fulfillment of requests for client-driven and bank-driven correspondence.
Senior Team Lead - Client Services & Investigation
RBC Royal Bank (Trinidad & Tobago) Limited
09.2013 - 01.2015
- Responsible for the management of the Client Services Team completing diverse functions within the Personal Service Centre inclusive of client correspondence such as Settlement, Indebtedness and Non-Indebtedness, Interest payment letters; as well as query resolution as it pertains to fulfillment of instructions on Credit Facilities
Acting Disbursement Officer
RBC Royal Bank (Trinidad & Tobago) Limited
09.2011 - 09.2013
- Responsible for the accurate and timely disbursement of authorized loans and credits; as well as the storage and custody of securities held overnight.
Acting Officer in Charge Statements
RBC Royal Bank (Trinidad & Tobago) Limited
01.2011 - 09.2011
- Responsible for the management of the Statements team; as well as ensuring the accurate and timely dispensation of clients' chequing account statements.
Senior Account Manager
RBC Royal Bank (Trinidad & Tobago) Limited
10.2007 - 01.2011
- Responsible for aggressive business development and growth of the bank's revenue through the cross-selling of products and services; and growth and retention in the bank's portfolio of high-end clients
Education
Bachelor's - Business Administration (Human Resource Management)
University Of New Brunswick Canada
Associate Degree -
University Of The West Indies
School / Program Year / Qualifications - 10 CXC Subject
Bishop Anstey High School
Skills
- Strong interpersonal skills
- Strong organizational skills
- Employee Coaching and Mentoring
- Continuous Improvement
- Decision-Making
- Problem Resolution
- Strong owner-operator mindset
- Strategic Planning
- Process Improvement
- Employee Development
- Performance Management
- Operations Management
- Staff Management
- Performance Evaluations
Accomplishments
- Employee of the Quarter Awardee – August 2013
- RBC Performance Cruise Convention Awardee – September 2013
- RBC Star Performer Award Recipient – July 2021
- RBC Conference Award Recipient – October 2021
State
TT
City
Tacarigua
Hobbies and Interests
- Worship Director and Leader - Impact Church
- Founder and Co-Chair of Payments & Trade Employee Engagement Committee – RBC Royal Bank (Trinidad & Tobago) Limited
- Co-Facilitator and committee member Trinidad and Tobago Diversity Leadership Council – RBC Royal Bank (Trinidad & Tobago) Limited
- Former Reward & Recognition Committee Member (Operations & Strategic Enablement Group – 2018 to 2022) – RBC Royal Bank (Trinidad & Tobago) Limited
Timeline
Acting Manager – Investigations
RBC Royal Bank (Trinidad & Tobago) Limited
08.2023 - Current
Acting Manager – Initiatives & Operations
RBC Royal Bank (Trinidad & Tobago) Limited
01.2022 - 01.2023
Manager - FX & Treasury
RBC Royal Bank (Trinidad & Tobago) Limited
11.2017 - Current
Manager - Payments Processing
RBC Royal Bank (Trinidad & Tobago) Limited
03.2016 - 11.2017
Manager - Client Services & Investigations
RBC Royal Bank (Trinidad & Tobago) Limited
01.2015 - 03.2016
Senior Team Lead - Client Services & Investigation
RBC Royal Bank (Trinidad & Tobago) Limited
09.2013 - 01.2015
Acting Disbursement Officer
RBC Royal Bank (Trinidad & Tobago) Limited
09.2011 - 09.2013
Acting Officer in Charge Statements
RBC Royal Bank (Trinidad & Tobago) Limited
01.2011 - 09.2011
Senior Account Manager
RBC Royal Bank (Trinidad & Tobago) Limited
10.2007 - 01.2011
Bachelor's - Business Administration (Human Resource Management)
University Of New Brunswick Canada
Associate Degree -
University Of The West Indies
School / Program Year / Qualifications - 10 CXC Subject
Bishop Anstey High School
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