Crystal Phillips
Whitby,ON
Summary
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Phlebotomist-Supervisor
Grifols plasma Donation centre
Whitby, Ontario
03.2025 - Current
- Maintained cleanliness and organization of laboratory equipment and workspaces.
- Assisted patients in understanding procedures to ease anxiety during blood draws.
- Documented patient information and sample collection details accurately in systems.
- Followed infection control protocols to ensure patient safety during procedures.
- Provided excellent customer service to enhance patient experience at facility.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Responded quickly and effectively to emergency situations.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Prepared specimens for analysis following established protocols.
- Collected blood samples from donors using sterile techniques.
- Trained new staff on office procedures and patient interaction protocols.
- Coordinated patient appointments and managed scheduling conflicts effectively.
- Scheduled appointments for patients according to their needs.
- Performed regular audits of medical records for accuracy and completeness.
- Trained and supervised medical support personnel on proper protocols and techniques.
- Provided oversight and management of staff to ensure quality patient care.
- Attended departmental meetings to discuss operational strategies and improvements. with department heads to discuss operational strategies.
Phlebotomist Intern
Dynacare
Ajax, Ontario
11.2024 - 12.2024
- Performed venipuncture and skin punctures on patients of various ages.
- Assisted in the collection of specimens for laboratory testing, including urine, blood, and other body fluids.
- Verified patient information prior to specimen collection.
- Maintained accurate records of patient information and test results.
- Prepared samples for transport to laboratories according to established guidelines.
- Adhered to safety protocols while handling hazardous materials or working with potentially infectious specimens.
- Participated in training sessions to enhance phlebotomy skills and knowledge.
- Collaborated with healthcare staff to improve workflow efficiency.
Education
Diploma - Medical Lab Technician
Trillium College
Oshawa, ON 02.2024 - 12.2024
Skills
- Blood collection
- Infection control
- Patient documentation
- Emergency response
- Patient scheduling
- Process optimization
- Staff training
- Health and safety
- Customer service
Affiliations
- Cooking
- Decorating
- Hosting events
- Watching movies
Timeline
Phlebotomist-Supervisor
Grifols plasma Donation centre
03.2025 - Current
Phlebotomist Intern
Dynacare
11.2024 - 12.2024
Diploma - Medical Lab Technician
Trillium College
02.2024 - 12.2024