Crystal Phillips
San Diego,CA
Summary
Dedicated professional with over five years of safe driving and courier experience, complemented by training in HIPAA and confidentiality standards. Expertise in building rapport, problem-solving, and managing sensitive information with discretion. Actively pursuing a career in Alcohol and Other Drug counseling, with a focus on transitioning into case management to further support individuals in need. Recognized for reliability, empathy, and a strong commitment to assisting clients through challenging circumstances
Overview
11
11
years of professional experience
Work History
Route Courier
CMF Delivery
11.2021 - 01.2024
- Safely transported sensitive documents, deposits, and medical materials, ensuring accuracy and confidentiality.
- Entrusted with the senior driving route, responsible for a chain of pediatric clinics spanning from San Diego to Temecula.
- Demonstrated reliability and integrity through strict adherence to safety and compliance procedures.
- Provided professional service when interacting with clinic staff and clients, building trust and maintaining confidentiality.
Lab Courier
The Messenger Company
09.2019 - 10.2021
- Transported laboratory specimens and COVID-19 tests while strictly following HIPAA regulations.
- Held primary responsibility for transporting all lab specimens within the San Diego Scripps Hospital Network, ensuring accuracy, safety, and confidentiality.
- Maintained clear communication with healthcare staff and dispatch to ensure urgent deliveries were handled with discretion and care.
- Balanced time-sensitive demands with safety protocols, demonstrating strong problem-solving under pressure.
Closer
Big Game Promotions
10.2012 - 09.2019
- Advanced from entry-level to top closer, generating over $250,000 in sales in first year.
- Built and managed long-term client accounts, showing strong interpersonal and negotiation skills.
- Trained and mentored team members, resolving conflicts and guiding performance.
Education
Associate of Arts - AODS / Social Work
San Diego City College
San Diego, CA05-2027
Skills
- Medical specimen handling
- Meticulous and highly organized
- Effectively manage tasks with minimal supervision
- Proficient in MS Office
- Reliability / Punctuality
- Problem Solving / Adaptability
- Customer service
- Chain of custody
- GPS navigation / Route Navigation
- Clean driving record
- Confidentiality / HIPPA Compliance
- Safe driving record
Timeline
Route Courier
CMF Delivery
11.2021 - 01.2024
Lab Courier
The Messenger Company
09.2019 - 10.2021
Closer
Big Game Promotions
10.2012 - 09.2019
Associate of Arts - AODS / Social Work
San Diego City College