Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Phillips

Crystal Phillips

San Diego,CA

Summary

Dedicated professional with over five years of safe driving and courier experience, complemented by training in HIPAA and confidentiality standards. Expertise in building rapport, problem-solving, and managing sensitive information with discretion. Actively pursuing a career in Alcohol and Other Drug counseling, with a focus on transitioning into case management to further support individuals in need. Recognized for reliability, empathy, and a strong commitment to assisting clients through challenging circumstances

Overview

11
11
years of professional experience

Work History

Route Courier

CMF Delivery
11.2021 - 01.2024
  • Safely transported sensitive documents, deposits, and medical materials, ensuring accuracy and confidentiality.
  • Entrusted with the senior driving route, responsible for a chain of pediatric clinics spanning from San Diego to Temecula.
  • Demonstrated reliability and integrity through strict adherence to safety and compliance procedures.
  • Provided professional service when interacting with clinic staff and clients, building trust and maintaining confidentiality.

Lab Courier

The Messenger Company
09.2019 - 10.2021
  • Transported laboratory specimens and COVID-19 tests while strictly following HIPAA regulations.
  • Held primary responsibility for transporting all lab specimens within the San Diego Scripps Hospital Network, ensuring accuracy, safety, and confidentiality.
  • Maintained clear communication with healthcare staff and dispatch to ensure urgent deliveries were handled with discretion and care.
  • Balanced time-sensitive demands with safety protocols, demonstrating strong problem-solving under pressure.

Closer

Big Game Promotions
10.2012 - 09.2019
  • Advanced from entry-level to top closer, generating over $250,000 in sales in first year.
  • Built and managed long-term client accounts, showing strong interpersonal and negotiation skills.
  • Trained and mentored team members, resolving conflicts and guiding performance.

Education

Associate of Arts - AODS / Social Work

San Diego City College
San Diego, CA
05-2027

Skills

  • Medical specimen handling
  • Meticulous and highly organized
  • Effectively manage tasks with minimal supervision
  • Proficient in MS Office
  • Reliability / Punctuality
  • Problem Solving / Adaptability
  • Customer service
  • Chain of custody
  • GPS navigation / Route Navigation
  • Clean driving record
  • Confidentiality / HIPPA Compliance
  • Safe driving record

Timeline

Route Courier

CMF Delivery
11.2021 - 01.2024

Lab Courier

The Messenger Company
09.2019 - 10.2021

Closer

Big Game Promotions
10.2012 - 09.2019

Associate of Arts - AODS / Social Work

San Diego City College
Crystal Phillips