Crystal Perez
Fresno
Summary
Dynamic Front Office Specialist with extensive experience at Clinica Sierra Vista, excelling in patient enrollment and insurance verification. Bilingual in English and Spanish, I enhanced clinic workflow and patient access, significantly improving service delivery across multiple departments. Proven ability to manage operations efficiently while fostering a welcoming environment for patients.
Overview
22
22
years of professional experience
Work History
Front Office Specialist
Clinica Sierra Vista
Fresno
12.2008 - 07.2025
- Scheduled and rescheduled patient appointments, optimizing clinic workflow and enhancing patient access to services.
- Verified insurance coverage for private providers and Medi-Cal.
- Enrolled patients in specialty healthcare programs such as Family Pact, CDP, Presumptive Medical, and CHDP.
- Managed clinic operations, ensuring smooth daily functions including opening/closing, money deposits, and daily batching.
- Supported Family Practice, OB-GYN, Pediatrics, and Internal Medicine departments, facilitating coordinated care for diverse patient needs.
Medical Receptionist
Sequoia Community Health
Fresno
09.2003 - 10.2007
- Coordinated patient appointments and managed multi-line phone operations to ensure efficient scheduling and communication.
- Maintained and updated patient medical records, including OB documentation, to support accurate patient care.
- Conducted insurance verification and program enrollments (Family Pact, CHDP, CDP, etc.).
- Supported front office operations across OB-GYN, Family Practice, Pediatrics, and Internal Medicine, enhancing patient flow and service delivery.
Education
Associate of Science Degree -
San Joaquin Valley College
Fresno, CA01-2003
High School Diploma -
Central High School East
Fresno, CASkills
- English and Spanish fluency
- Patient enrollment
- Insurance verification
- Appointment scheduling
- Call center experience
Professional Attributes
- Highly organized and detail-oriented
- Quick learner with the ability to adapt to new procedures
- Strong team player with excellent interpersonal skills
- Dedicated, responsible, and dependable
Timeline
Front Office Specialist
Clinica Sierra Vista
12.2008 - 07.2025
Medical Receptionist
Sequoia Community Health
09.2003 - 10.2007
Associate of Science Degree -
San Joaquin Valley College
High School Diploma -
Central High School East