Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Crystal Pace

Windsor,ON

Summary

Proven team player and adept at oven operation, I significantly enhanced customer satisfaction and efficiency at Tim Hortons by implementing waste reduction strategies and fostering a culture of quality control and cleanliness. My adaptability and problem-solving skills led to a noticeable improvement in product presentation and customer service, contributing to a positive and results-driven work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Baker

Tim Hortons
01.2020 - 06.2022
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Operated cash registers and processed payments accurately.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.
  • Maintained cleanliness and organization in baking area, meeting health and safety standards.
  • Increased customer satisfaction with friendly and efficient service.
  • Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.

Usher

Caesars Windsor
05.2008 - 12.2012
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Monitored events to identify potential problems and minimize disruptions.
  • Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
  • Participated actively in pre-show briefings so as always be informed about necessary details relevant to an upcoming show.
  • Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
  • Assisted with promotional activities such as handing out flyers or selling merchandise related to specific events at the venue.
  • Assisted in event preparations, ensuring efficient operations during performances or special events.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Handled emergency situations calmly, following established protocols to ensure patron safety.
  • Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
  • Ensured compliance with venue policies, helping to maintain respectful and enjoyable environment for all guests.
  • Enhanced audience experience by guiding them efficiently to their seats.
  • Improved safety, conducting regular checks of aisles and exits for obstructions.
  • Supported special guests with personalized assistance, enhancing their event experience.
  • Assisted guests with special needs, providing accommodations to enhance their event experience.
  • Managed ticket verification to streamline entry process for attendees.
  • Improved crowd control with effective communication and coordination during high-attendance events.
  • Coordinated with event staff to address and resolve seating issues, ensuring guest satisfaction.
  • Facilitated communication between event attendees and management to address concerns promptly.
  • Assisted in emergency situations, leading to safe evacuation of guests when necessary.
  • Facilitated smooth entry and exit for guests, minimizing congestion and improving flow.
  • Supported venue management in implementing new procedures for guest service improvement.

Education

Medical Office Administrator

Westervelt College (now Anderson)
Windsor, ON

Skills

  • Team Player
  • Customer Service
  • Active listener
  • Food safety and sanitation
  • Adaptive and creative
  • Cleanliness standards
  • Quality Control
  • Product presentation
  • Opening and closing duties
  • Waste Reduction
  • Teamwork and Collaboration
  • Reliable and Responsible
  • Team Cooperation
  • Attention to Detail
  • Multitasking
  • Oven Operation
  • Supply Ordering
  • Problem-Solving
  • Written Communication

Languages

English
Limited Working

Certification

Smart serve

Online CPR certification course completed

Timeline

Baker

Tim Hortons
01.2020 - 06.2022

Usher

Caesars Windsor
05.2008 - 12.2012

Medical Office Administrator

Westervelt College (now Anderson)

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Crystal Pace