Summary
Overview
Work History
Skills
Certification
Timeline
Generic
Crystal Olson

Crystal Olson

Kelowna,BC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience
11
11
Certification

Work History

Cashier/Shipping and Receiving Clerk

Sunshine Market
Kelowna, BC
04.2022 - 12.2022
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Counted and balanced cashier drawers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Frontline Outreach Worker/Shift Lead

Kelowna Gospel Mission
Kelowna, BC
12.2020 - 04.2022
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Maintained high levels of alertness throughout shifts.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.

Homeless Shelter Outreach Worker

Brown road interim housing
West Kelowna, BC
01.2019 - 11.2019
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Helped clients with day to day tasks such and addiction resources
  • Supervised safe injection site
  • took on extra shifts and built trust with clients
  • Guided clients in developing skills or strategies for dealing with problems.

Receptionist/Sales Assistant

Windward Software
Penticton , BC
09.2009 - 03.2019
  • Updated and recorded customer or client information to maintain accounts.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered and directed incoming calls using multi-line telephone system.
  • Produced thorough, accurate and timely reports of project activities.
  • Performed all administrative and reception duties

Real Estate Assistant

Vijay Singla
Penticton, BC
03.2014 - 11.2018
  • Assisted realtors with private viewings, enabling clients to see available properties.
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
  • Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Skills

  • Attention to Detail
  • Interpersonal Skills
  • Effective Communication
  • Punctual and Reliable
  • Organization and Prioritization
  • Safety Procedures
  • Self-Motivated and Independent
  • Conflict Resolution
  • Data Confidentiality
  • Mental Health Crisis Response
  • Cultural Sensitivity
  • Upbeat and Positive Personality
  • Call Center Operations
  • Shipping and Receiving Understanding

Certification

  • Whmis
  • First Aid/CPR/AEP
  • Mental Health First Aid
  • Serving It Right
  • Selling It Right
  • Office Administration
  • OHS De-escalation Techniques and Personal Safety Strategies: Workplace Violence Prevention
  • Harm reduction/ Naloxone
  • Bullying and Harassment in the workplace

Timeline

Cashier/Shipping and Receiving Clerk

Sunshine Market
04.2022 - 12.2022

Frontline Outreach Worker/Shift Lead

Kelowna Gospel Mission
12.2020 - 04.2022

Homeless Shelter Outreach Worker

Brown road interim housing
01.2019 - 11.2019

Real Estate Assistant

Vijay Singla
03.2014 - 11.2018

Receptionist/Sales Assistant

Windward Software
09.2009 - 03.2019

Similar Profiles

CREATE PROFILE
Crystal Olson