Crystal Nix
Pugwash,NS
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable, amiable and open communication style paired with excellent interpersonal, critical thinking and problem-solving skills. Accurately and efficiently updates logs and reports. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Counselor
Sunset Adult Residential Centre
Pugwash
04.2021 - Current
- Provided guidance and support to clients in need of assistance with daily living skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Responded promptly to any emergency situations that may arise within the residence.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Enforced rules and regulations for smooth and orderly operation of residential programs.
- Communicated with other staff to resolve problems with individual residents.
- Prepared meals and assisted clients with laundry and household chores.
- Supervised self-administration of medications for residents.
- Developed and deepened relationships with residents and fellow staff.
Housekeeper
Sunset Adult Residential Centre
Pugwash
07.2020 - 03.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Cashier
Tim Horton's
Amherst
10.2019 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
After-School Program Leader
YMCA
Amherst
10.2018 - 05.2019
- Organized and supervised daily activities for students in the after-school program.
- Provided guidance on social development skills such as problem solving, conflict resolution, and communication.
- Led group discussions and activities related to character building topics such as respect, responsibility, and community service.
- Encouraged positive behavior among students through positive reinforcement techniques.
- Ensured safety of all participants at all times while participating in after-school program events.
- Collaborated with other staff members to create a safe environment for the students' physical and emotional well-being.
Education
High School Diploma -
Amherst Regional High School
Amherst, NS06-2020
Skills
- Safety Management
- Patient Education
- Motivational Interviewing
- De-Escalation Techniques
- Staff Communication
- Emergency Response
- Team Collaboration
- Customer Service
- Mediation Techniques
- Staff Training
- Time Management
- Emotional Support
- Life Skills Development
- Analytical Thinking
- Goal Setting
- Relationship Building
- Team building
Accomplishments
- Leadership Certificate
- Honors
Certification
Fire and Life- April 2021
First Aid- November 2022
Mandt- January 2024
Affiliations
Enjoys spending time outdoors going for walks
Enjoys going to the beach with family
Enjoys doing crafts
References
References available upon request.
Timeline
Residential Counselor
Sunset Adult Residential Centre
04.2021 - Current
Housekeeper
Sunset Adult Residential Centre
07.2020 - 03.2021
Cashier
Tim Horton's
10.2019 - 03.2020
After-School Program Leader
YMCA
10.2018 - 05.2019
High School Diploma -
Amherst Regional High School
Fire and Life- April 2021
First Aid- November 2022
Mandt- January 2024
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