Crystal Ng
Richmond,BC
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Executive Assistant
The Stewart Group
01.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Executive Assistant
Legal Aid BC
05.2023 - 08.2023
- Supported the COO in scheduling, email management, and travel arrangements
- Used advanced software to prepare documents, reports, and presentations.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
Executive Assistant/Personal Assistant
Pixieset
09.2022 - 05.2023
- Provided comprehensive support to the CEO, COO, and CFO in scheduling, communication, and event planning
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Email Campaign Manager
QYOU MEDIA
09.2019 - 07.2022
- Collaborated with sales and marketing teams to execute targeted email marketing campaigns
- Met or exceeded sales goals for accounts by bringing in over 30 new accounts and upselling deals to existing clients.
Executive Assistant/Personal Assistant
Scharfe Group of Companies
06.2019 - 06.2022
- Facilitated communication between the CEO and stakeholders, organized meetings, and managed travel arrangements
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Office Manager
K92 Mining Inc.
08.2019 - 09.2021
- Supported VP, CEO, and CFO in organizing meetings, managing schedules, and maintaining office policies
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
Billing Clerk
AERO PACIFIC EXPRESS LTD
02.2019 - 06.2019
- Managed account balances, calculated bills receivables, and collected payments
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Monitored outstanding invoices and performed collections duties.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Managed invoicing and payment processing operations.
Office Assistant
Oyen Wiggs Green & Mutala LLP
09.2018 - 01.2019
- Maintained files, answered phones, and assisted in office management
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Scheduled and coordinated travel arrangements for office staff members.
Executive Assistant/Personal Assistant
Secured Security Group
09.2017 - 09.2018
- Provided general administrative support, maintained filing systems, and managed the calendar for the CEO
- Handled confidential and sensitive information with discretion and tact.
- Maintained entire family's schedule and organized events.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
Retail Sales Worker - Stocks, Cashier, Sales Associate
Browns Shoes Inc.
10.2013 - 08.2017
- Engaged with customers, provided product and service information, and trained new sales employees
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
Education
Business Administration -
British Columbia Institute of Technology
Vancouver, BC01.2022
Accounting and Finance -
British Columbia Institute of Technology
Vancouver, BC01.2019
Wedding Planning -
Vancouver Community College (VCC)
Vancouver, BC01.2017
Tourism and Travel Services Management -
Capilano University
Vancouver, BC01.2016
Skills
- Competitor analysis
- Business research
- Organization
- Time Management
- Communication
- Problem-Solving
- Tech Savviness
- Discretion
- Interpersonal Skills
- Project Management
- Customer Service
- Microsoft Office
- Google Suite
- QuickBooks
- ADS
- Mailchimp
- Notion
- Slack
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Meticulous attention to detail
- Information confidentiality
- Scheduling
- Calendar Management
- Travel Coordination
- Interpersonal Communication
- Professional and mature
- Travel Arrangements
- Excel spreadsheets
- Document Preparation
- Advanced MS Office Suite
- Schedule Management
- Staff Management
- Invoice Processing
- Business Administration
- Business Correspondence
- Software Knowledge
- Conference planning
- Technical Support
- Travel administration
- Payroll
- AR/AP
- Accounting
- Executive Schedule Management
- Travel Arrangement Coordination
Languages
Chinese - Native
Limited Working
English - Professional
Native or Bilingual
Personal Information
Title: Senior Executive Assistant
Timeline
Executive Assistant
The Stewart Group
01.2024 - Current
Executive Assistant
Legal Aid BC
05.2023 - 08.2023
Executive Assistant/Personal Assistant
Pixieset
09.2022 - 05.2023
Email Campaign Manager
QYOU MEDIA
09.2019 - 07.2022
Office Manager
K92 Mining Inc.
08.2019 - 09.2021
Executive Assistant/Personal Assistant
Scharfe Group of Companies
06.2019 - 06.2022
Billing Clerk
AERO PACIFIC EXPRESS LTD
02.2019 - 06.2019
Office Assistant
Oyen Wiggs Green & Mutala LLP
09.2018 - 01.2019
Executive Assistant/Personal Assistant
Secured Security Group
09.2017 - 09.2018
Retail Sales Worker - Stocks, Cashier, Sales Associate
Browns Shoes Inc.
10.2013 - 08.2017
Business Administration -
British Columbia Institute of Technology
Accounting and Finance -
British Columbia Institute of Technology
Wedding Planning -
Vancouver Community College (VCC)
Tourism and Travel Services Management -
Capilano University