Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Crystal Ng

Richmond,BC

Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

11
11
years of professional experience

Work History

Executive Assistant

The Stewart Group
01.2024 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Coordinated events and worked on ad hoc projects.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.

Executive Assistant

Legal Aid BC
05.2023 - 08.2023
  • Supported the COO in scheduling, email management, and travel arrangements
  • Used advanced software to prepare documents, reports, and presentations.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Filed paperwork and organized computer-based information.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Executive Assistant/Personal Assistant

Pixieset
09.2022 - 05.2023
  • Provided comprehensive support to the CEO, COO, and CFO in scheduling, communication, and event planning
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Email Campaign Manager

QYOU MEDIA
09.2019 - 07.2022
  • Collaborated with sales and marketing teams to execute targeted email marketing campaigns
  • Met or exceeded sales goals for accounts by bringing in over 30 new accounts and upselling deals to existing clients.

Executive Assistant/Personal Assistant

Scharfe Group of Companies
06.2019 - 06.2022
  • Facilitated communication between the CEO and stakeholders, organized meetings, and managed travel arrangements
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Office Manager

K92 Mining Inc.
08.2019 - 09.2021
  • Supported VP, CEO, and CFO in organizing meetings, managing schedules, and maintaining office policies
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed office operations while scheduling appointments for department managers.

Billing Clerk

AERO PACIFIC EXPRESS LTD
02.2019 - 06.2019
  • Managed account balances, calculated bills receivables, and collected payments
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
  • Managed invoicing and payment processing operations.

Office Assistant

Oyen Wiggs Green & Mutala LLP
09.2018 - 01.2019
  • Maintained files, answered phones, and assisted in office management
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Scheduled and coordinated travel arrangements for office staff members.

Executive Assistant/Personal Assistant

Secured Security Group
09.2017 - 09.2018
  • Provided general administrative support, maintained filing systems, and managed the calendar for the CEO
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained entire family's schedule and organized events.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Increased efficiency in administrative processes by implementing new organizational systems and tools.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Provided research assistance on various projects, leading to informed decisions based on accurate information.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.

Retail Sales Worker - Stocks, Cashier, Sales Associate

Browns Shoes Inc.
10.2013 - 08.2017
  • Engaged with customers, provided product and service information, and trained new sales employees
  • Achieved sales targets through effective communication and persuasive selling techniques.
  • Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Provided personalized recommendations based on customer preferences or specific needs.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
  • Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.

Education

Business Administration -

British Columbia Institute of Technology
Vancouver, BC
01.2022

Accounting and Finance -

British Columbia Institute of Technology
Vancouver, BC
01.2019

Wedding Planning -

Vancouver Community College (VCC)
Vancouver, BC
01.2017

Tourism and Travel Services Management -

Capilano University
Vancouver, BC
01.2016

Skills

  • Competitor analysis
  • Business research
  • Organization
  • Time Management
  • Communication
  • Problem-Solving
  • Tech Savviness
  • Discretion
  • Interpersonal Skills
  • Project Management
  • Customer Service
  • Microsoft Office
  • Google Suite
  • QuickBooks
  • ADS
  • Mailchimp
  • Notion
  • Slack
  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Schedule & calendar planning
  • Office Administration
  • Meticulous attention to detail
  • Information confidentiality
  • Scheduling
  • Calendar Management
  • Travel Coordination
  • Interpersonal Communication
  • Professional and mature
  • Travel Arrangements
  • Excel spreadsheets
  • Document Preparation
  • Advanced MS Office Suite
  • Schedule Management
  • Staff Management
  • Invoice Processing
  • Business Administration
  • Business Correspondence
  • Software Knowledge
  • Conference planning
  • Technical Support
  • Travel administration
  • Payroll
  • AR/AP
  • Accounting
  • Executive Schedule Management
  • Travel Arrangement Coordination

Languages

Chinese - Native
Limited Working
English - Professional
Native or Bilingual

Personal Information

Title: Senior Executive Assistant

Timeline

Executive Assistant

The Stewart Group
01.2024 - Current

Executive Assistant

Legal Aid BC
05.2023 - 08.2023

Executive Assistant/Personal Assistant

Pixieset
09.2022 - 05.2023

Email Campaign Manager

QYOU MEDIA
09.2019 - 07.2022

Office Manager

K92 Mining Inc.
08.2019 - 09.2021

Executive Assistant/Personal Assistant

Scharfe Group of Companies
06.2019 - 06.2022

Billing Clerk

AERO PACIFIC EXPRESS LTD
02.2019 - 06.2019

Office Assistant

Oyen Wiggs Green & Mutala LLP
09.2018 - 01.2019

Executive Assistant/Personal Assistant

Secured Security Group
09.2017 - 09.2018

Retail Sales Worker - Stocks, Cashier, Sales Associate

Browns Shoes Inc.
10.2013 - 08.2017

Business Administration -

British Columbia Institute of Technology

Accounting and Finance -

British Columbia Institute of Technology

Wedding Planning -

Vancouver Community College (VCC)

Tourism and Travel Services Management -

Capilano University

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Crystal Ng