Crystal Neff
Mission Hills
Summary
Detail-oriented professional with over 7 years of experience in the medical field with a few years of retail experience,Equipped to support day-to-day operational functions and businesses expertise to enhance our patients quality of life. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Blooming Life Hospice
Van Nuys, California
08.2023 - 12.2024
- Determined patient eligibility by reviewing patient documentation for completeness and accuracy
- Collaborated effectively with multidisciplinary teams to ensure continuity of care for clients
- Conducted initial assessments of clients' needs by interviewing them to determine eligibility for services offered
- Completed detailed intake paperwork including assessment forms, clinical notes and other required documents in a timely manner
- Scheduled and coordinated patient intake appointments, verifying insurance coverage and obtaining necessary authorizations
- Facilitated communication between the referring agency, family members and other stakeholders involved in the process of providing care for clients
- Demonstrated excellent organizational skills when coordinating multiple tasks simultaneously within tight timelines
- Actively participated in team meetings, trainings, workshops related to patient intake processes
- Evaluated effectiveness of current systems used during the intake process making recommendations for improvement where necessary
- Coordinated transportation arrangements for clients as needed
- Developed and maintained positive working relationships with patients, staff, medical providers, and outside agencies
- Monitored changes in regulations and standards related to patient intake processes ensuring compliance at all times
- Maintained accurate records of patient information to ensure confidentiality according to HIPAA guidelines
- Ensured that all documentation is completed accurately and submitted in a timely manner according to departmental policy and procedures.
Retail Associate
Target
Van Nuys, CA
11.2022 - 01.2023
- Stocked and cleaned shelves while maintaining neat and orderly store
- Processed payments and handled exchanges, returns and refunds according to company policy
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Engaged with customers to determine appropriate items to fit needs
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Arranged attractive displays of merchandise based on current sales promotions
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment
- Followed loss prevention strategies, minimizing theft
- Expedited newly received merchandise to sales floor
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Helped customers by answering questions and locating merchandise
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Hospice Office Manager
Reliance Hospice Services
San Fernando, CA
02.2021 - 05.2022
- Managed office inventory and placed new supply orders
- Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition
- Delivered respectful, compassionate care to each patient and family member
- Created and applied tailored care plans that would meet each patient's individualized needs
- Explained policies, procedures and services to patients
- Maintained records management system to process personnel information and produce reports
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Maintained communication and transparency with governing boards, department heads and medical staff
- Maintained awareness of government regulations, health insurance changes and financing options
- Coordinated work activities and scheduling of medical, nursing and physical plant staff
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Calculated overtime, vacation sick hours and other categories of time
- Managed payroll for temporary, hourly and salaried employees
- Managed files and payroll for over 30 employees
- Generated relevant paperwork and payroll reports
- Assisted with audits by preparing accounts and providing information
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information
- Prepared physical checks for employees and check stubs for those receiving direct deposits of funds
- Supported payrolls, driving timely and accurate payment of employee wages
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors
- Collected and coded various documents to prepare for filing, storage and processing
- Monitored office inventory to maintain supply levels
- Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition
- Delivered respectful, compassionate care to each patient and family member.
Assistant Office Manager
Amenity Hospice Care
Los Angeles, CA - California
08.2018 - 01.2021
- Managed office inventory and placed new supply orders
- Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition
- Delivered respectful, compassionate care to each patient and family member
- Created and applied tailored care plans that would meet each patient's individualized needs
- Explained policies, procedures and services to patients
- Maintained records management system to process personnel information and produce reports
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Maintained communication and transparency with governing boards, department heads and medical staff
- Maintained awareness of government regulations, health insurance changes and financing options
- Coordinated work activities and scheduling of medical, nursing and physical plant staff
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Calculated overtime, vacation sick hours and other categories of time
- Managed payroll for temporary, hourly and salaried employees
- Managed files and payroll for over 25 employees
- Assisted with audits by preparing accounts and providing information
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
Personal Assistant
Sara's Hospice Staffing
Santa Clarita, CA
01.2017 - 06.2018
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties
- Organized personal and professional calendars with reminders for upcoming meetings and events
- Checked personal and professional activities to remind employer of priority tasks and deadlines
- Screened telephone calls and inquiries and directed as appropriate
- Maintained clerical correspondence via email and phone
- Organized work projects around client's house
- Booked flights, hotel accommodations and ground transportation for smooth business travel
- Managed household inventory and maintenance schedules
- Coordinated meeting and work schedules for staff teams and executives
- Organized both physical and digital files and updated reports to coordinate project materials
- Documented key information from each service visit into detailed reports
- Accompanied clients to appointments and arranged transportation
- Submitted reports to and reviewed reports with supervisor.
Sales Associate
Target
San Bernardino, CA
02.2016 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Golden Valley Charter High School
Santa Clarita, CA01.2018
Skills
- Energy and Physical Stamina
- Organized
- Kind with Others
- Creative Thinking
- Payment Processing
- Customer Service
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
- Excellent Written and Verbal Communication
- Adaptable and Flexible
Timeline
Intake Coordinator
Blooming Life Hospice
08.2023 - 12.2024
Retail Associate
Target
11.2022 - 01.2023
Hospice Office Manager
Reliance Hospice Services
02.2021 - 05.2022
Assistant Office Manager
Amenity Hospice Care
08.2018 - 01.2021
Personal Assistant
Sara's Hospice Staffing
01.2017 - 06.2018
Sales Associate
Target
02.2016 - 05.2018
High School Diploma -
Golden Valley Charter High School