Crystal Merino
Carson
Summary
Energetic, offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Intake Coordinator/Receptionist
Manhattan Dermatology
01.2024 - Current
- Maintained high level of professionalism and empathy in all patient interactions, fostering trust and confidentiality.
- Maintained up-to-date knowledge of healthcare regulations, ensuring intake process remained compliant.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Sales and Service Expert
24 Hour Fitness
12.2020 - 06.2024
- Completed call documentation while speaking with customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Handled calls promptly and with courteous professionalism.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Dental Receptionist
Schnierow Dental Care
02.2022 - 08.2023
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Associate of Science - Radiologic Technology
El Camino College
06-2027
Skills
- Client Needs Assessment
- Solving Customer Concerns
- Effective Customer Communication
- Document and Records Management
- Calm and Professional Under Pressure
- Maintaining Clean Work Areas
- Service Assistance
- Hospitality and Accommodation
- Microsoft Office
Certification
Certified Phlebotomist
Timeline
Patient Intake Coordinator/Receptionist
Manhattan Dermatology
01.2024 - Current
Dental Receptionist
Schnierow Dental Care
02.2022 - 08.2023
Customer Sales and Service Expert
24 Hour Fitness
12.2020 - 06.2024
Associate of Science - Radiologic Technology
El Camino College
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