Crystal McKernan
Area Manager
Winnipeg,MB
Summary
Dynamic leader with a proven track record at Rogers, adept in staff management and fostering cross-functional collaboration. Spearheaded initiatives that significantly enhanced sales and customer satisfaction, leveraging expertise in territory management and relationship building. Excelled in developing high-impact training programs, driving team performance and engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager
Rogers
Winnipeg, MB
07.2018 - Current
- Led a team of 90+ sales associates and 15 store managers, providing ongoing training and development.
- Developed training materials for store staff members regarding processes and procedures.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Developed and implemented effective strategies to increase sales, customer satisfaction, and profitability.
- Facilitated communication between store staff and upper management, ensuring alignment with company goals.
- Provided coaching and guidance to store managers in areas such as customer service, inventory management, merchandising, loss prevention, budgeting, payroll processing.
- Maintained high standards of store presentation and visual merchandising.
- Monitored competitor activity and adjusted strategies to maintain competitive edge.
Senior Learning Facilitator
Rogers
Winnipeg, Manitoba
01.2015 - 07.2018
- Identified areas of improvement in existing training materials and developed strategies to address them.
- Organized events such as workshops, seminars and webinars to promote continued learning opportunities among retail sales personnel.
- Developed and implemented training programs for new retail sales associates.
- Identified and addressed individual employee performance issues through one-on-one coaching sessions.
- Collaborated with store managers to identify areas in need of improvement.
- Provided feedback to store managers regarding employee performance, progress and development needs.
- Developed and coordinated group training classes in alignment with company sales objectives.
Education
Bachelor of Environmental Design - Architecture
University of Manitoba
Winnipeg, MBSkills
- Staff management
- Goals and performance
- Staff training and development
- Territory management
- Performance management
- Cross-functional collaboration
- Recruitment and hiring
- Relationship building and management
Certification
- Certified to by IHHP to facilitate Emotional Intelligence - April 2015
- Level 1 Certificate of Rogers Facilitation Fundamentals - Dec 2015
- Certified by Wilson Learning to facilitate RWoS - May 2016
Accomplishments
- 2023 Spring/Summer Ted Rogers Team Award in the Business Excellence award category
- Two time winner of Area of the Quarter for sales in Western Canada
- Q3 2024, Q4 2023 + Q2 2023 Samsung Contest Grand Prize Winner
Timeline
Area Manager
Rogers
07.2018 - Current
Senior Learning Facilitator
Rogers
01.2015 - 07.2018
Bachelor of Environmental Design - Architecture
University of Manitoba
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