Crystal McKeny
Santa Cruz
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Personal Aide / Caregiver
Des Moines, IA
10.2024 - Current
- Provide daily in-home care including hygiene assistance, mobility support, meal prep, and light housekeeping
- Offering companionship and emotional support while promoting dignity and independence
- Assist with medication reminders, appointments, and transportation
- Monitor physical and emotional well-being and respond appropriately to changes
Inbound Call Specialist
Crawford Enterprises LLC
Des Moines, IA
01.2021 - 10.2025
- Assisted customers via inbound calls to resolve questions and concerns
- Improved customer satisfaction through clear communication and problem-solving
- Maintained accurate records using computer systems
Contact Center Agent
CO-OP Financial Services
West Des Moines, IA
04.2024 - 09.2025
- Handled inbound calls while maintaining professionalism and accuracy
- Delivered high-quality customer support with empathy and attention to detail
- Used Microsoft systems and multiple screens for data entry and account navigation
- Followed strict schedules, policies, and performance standards
Education
Human Services Certification -
Des Moines Area Community College
Ankeny, IA01-2025
GED -
Des Moines Area Community College
Ankeny, IASkills
- Customer Service & Call Handling
- Clear Oral & Written Communication
- Data Entry & Computer Navigation
- Schedule & Time Management
- Compassionate Care & Support
- Problem Solving & Attention to Detail
Timeline
Personal Aide / Caregiver
10.2024 - Current
Contact Center Agent
CO-OP Financial Services
04.2024 - 09.2025
Inbound Call Specialist
Crawford Enterprises LLC
01.2021 - 10.2025
Human Services Certification -
Des Moines Area Community College
GED -
Des Moines Area Community College