Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Crystal McGovern

Orangeville

Summary

Dynamic Bartender Supervisor with a proven track record at The Blackwolf Smokehouse, excelling in customer engagement and alcohol awareness. Successfully increased revenue through innovative drink promotions while maintaining high sanitation standards. Skilled in task delegation and employee scheduling, fostering a collaborative environment that enhances guest satisfaction and loyalty.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender Supervisor

The Blackwolf Smokehouse
06.2017 - Current
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Increased overall revenue with creative drink promotions and themed events.
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.

Fine Dining Server

The Vista at Mount Alverno
06.2021 - 10.2021
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.

Customer Service Manager

Walmart
10.2019 - 08.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Bartender Supervisor

The Tipsy Toad Pub
02.2016 - 06.2017
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

Machine Operator

Canada Bread
02.2012 - 12.2015
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.

Skills

  • Task delegation
  • Employee scheduling
  • Menu development
  • Workplace safety
  • Alcohol awareness
  • Customer engagement
  • Bar equipment maintenance
  • Sanitation standards

Certification

Smart Serve with retail sales

Timeline

Fine Dining Server

The Vista at Mount Alverno
06.2021 - 10.2021

Customer Service Manager

Walmart
10.2019 - 08.2020

Bartender Supervisor

The Blackwolf Smokehouse
06.2017 - Current

Bartender Supervisor

The Tipsy Toad Pub
02.2016 - 06.2017

Machine Operator

Canada Bread
02.2012 - 12.2015

Smart Serve with retail sales

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Crystal McGovern