Crystal Maywood
Okotoks,AB
Summary
Dynamic consultant with a proven track record at Dermapure, enhancing profitability through exceptional customer relationship management and product knowledge. Skilled in treatment assessment and client education, I consistently exceed client expectations and drive sales growth. My effective communication and multitasking abilities ensure a seamless experience for clients and colleagues alike.
Overview
9
9
years of professional experience
Work History
Consultant
Dermapure ( Skin Possible)
Calgary, Alberta
03.2018 - 03.2025
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Provided personalized service to build relationships with customers.
- Advised customers on the latest product features and benefits.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Developed key customer relationships to increase sales.
- Assisted customers in selecting appropriate products or services for their needs.
Certified Laser Technician
Dermapure ( Skin Possible)
Calgary, Alberta
03.2018 - 03.2025
- Prepared clients for treatments and answered questions to improve comfort level.
- Assessed client needs and recommended skin care and anti-aging products.
- Supported profitability by upselling products and services and processing sales.
- Set up rooms, equipment and stations for clients and restocked areas between appointments.
- Meticulously maintained spa appearance and cleanliness.
- Used advanced equipment to perform aesthetic treatments.
- Provided education to clients regarding post-treatment care and follow-up procedures.
Receptionist
Dermapure ( Skin Possible)
Calgary, Alberta
03.2018 - 03.2025
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments.
Doctor's Assistant
Silverado Medical
Calgary, Alberta
04.2016 - 03.2018
- Supported administrative staff by processing payments.
- Instructed patients on medication dosage and treatments prescribed by the doctor.
- Reviewed patient records to ensure accuracy of data entered into computer systems.
- Explained treatment procedures and physicians' instructions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted physicians with examinations and procedures.
- Performed administrative duties such as filing, scheduling appointments, and preparing charts.
- Answered phones, took messages, and responded to inquiries from patients and staff members.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Maintained cleanliness of exam rooms between patients visits.
Education
Medical Aesthetics
Delmar Collage
Calgary, AB02-2016
High School Diploma -
Mount Baker Secondary
Cranbrook, BC06-1996
Skills
- Customer relationship management
- Product knowledge
- Treatment assessment
- Client education
- Effective communication
- Excellent communication
- Multitasking
Affiliations
I Enjoy Gardening and landscaping, Interior Decorating. Learning New skills
References
References available upon request.
Timeline
Consultant
Dermapure ( Skin Possible)
03.2018 - 03.2025
Certified Laser Technician
Dermapure ( Skin Possible)
03.2018 - 03.2025
Receptionist
Dermapure ( Skin Possible)
03.2018 - 03.2025
Doctor's Assistant
Silverado Medical
04.2016 - 03.2018
Medical Aesthetics
Delmar Collage
High School Diploma -
Mount Baker Secondary
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