Crystal Marques
Lathrop
Summary
Healthcare financial professional prepared to excel in payment posting roles. Experience in accurately managing and reconciling payments, coupled with keen eye for detail. Known for strong collaboration and adaptability in fast-paced environments. Proficient in payment processing systems and problem-solving.
Overview
2026
2026
years of professional experience
Work History
Payment Posting Specialist 1-Remote
Trinity Health
Livonia, MI
2023 - Current
- Processed payment postings accurately and in a timely manner to ensure efficient revenue cycle operations.
- Executed processing of patient payments utilizing lockbox files from corporate shared drive.
- Reviewed and reconciled discrepancies in payments, enhancing accuracy of financial records.
- Utilized Epic electronic health record systems to track payment statuses and patient accounts effectively.
- Collaborated with billing department to resolve payment-related inquiries, improving customer satisfaction.
- Trained new team members on payment posting procedures and software usage for optimal performance.
- Maintained strict compliance with HIPAA, CMS, and payer-specific guidelines during payment posting activities.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Displayed adaptability by staying current with industry regulations and payer-specific policies, ensuring compliance in all payment posting activities.
- Streamlined revenue cycle operations for increased cash flow and reduced days in accounts receivable.
- Ensured timely reimbursement through meticulous claims adjustments and denials management.
- Achieved high levels of data accuracy during payment batching, ensuring smooth bank deposits and financial reporting processes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
Cash Posting Specialist-Remote
LifeStance Health, Inc.
Scottsdale, AZ
01.2020 - 2023
- Executed processing of patient payments utilizing lockbox files from corporate shared drive.
- Utilized electronic health record systems for efficient data entry and management.
- Monitored daily cash transactions, identifying trends and addressing potential issues proactively.
- Expedited refunds processing by identifying overpayments quickly and initiating refund requests as needed.
- Safeguarded company assets by adhering to strict internal controls and compliance requirements during cash posting activities.
- Performed verification of insurance payments against bank records and Excel spreadsheets to facilitate accurate posting.
- Conducted thorough searches and investigations for missing insurance explanation of benefits/835 files across multiple payers.
- Managed end-of-day and month-end closing activities to maintain financial integrity and reporting standards.
- Conducted comprehensive training for new hires to enhance proficiency in cash posting operations.
- Achieved timely resolution of payment reversals for insurance recoups and patient payments, enhancing financial accuracy.
- Facilitated timely transfer of paper denials and recoups from insurance to appropriate departments to maintain operational efficiency.
- Facilitated efficient and friendly communication with staff across all levels in a timely and professional manner.
- Processed payments and reconciled accounts to ensure accurate cash posting.
- Collaborated with billing departments to resolve discrepancies in payment records.
Front Office Team Lead
Mission Peak Dental Care
Fremont, CA
01.2013 - 2020
- Facilitated efficient and friendly communication through multi-line phone systems, ensuring timely interactions between patrons and staff at all levels.
- Demonstrated professionalism and courtesy while addressing public inquiries and concerns.
- Managed filing systems and ensured timely maintenance of fax communications to support office efficiency.
- Executed monthly statement processing and ensured accuracy of account balances.
- Facilitated processing of patient payments and insurance checks to ensure timely revenue collection.
- Oversaw comprehensive month-end closing activities to ensure accurate financial reporting and data integrity.
- Oversaw aging report generation for outstanding collections while leading monthly collection outreach initiatives.
- Managed insurance claim processes to ensure timely submission to dental insurance providers.
- Facilitated communication with insurance providers to track and resolve outstanding claims efficiently.
- Reviewed and processed financing applications, coordinating approval and payment plan implementation.
Accounts Processor
Fireside Bank
Pleasanton, CA
01.2009 - 01.2013
- Facilitated efficient and friendly communication through multi-line phone systems, ensuring timely interactions between patrons and staff at all levels.
- Facilitated effective communication with the public, ensuring a respectful and professional interaction.
- Managed filing systems and ensured timely maintenance of fax communications to support office efficiency.
- Oversaw daily accounts receivable operations, focusing on timely posting of checks and payments.
- Achieved customer satisfaction by processing requests for interest rate changes. Delivered timely resolutions for payment reversals and balance waivers. Enhanced client relationships by eliminating late charges.
- Oversaw the processing of repossession and close fees for delinquent auto loans. Implemented late charge assessments to enhance revenue recovery. Managed financial documentation to support compliance and operational efficiency.
- Executed refund check processing for customers to ensure timely reimbursements.
- Processed account transactions efficiently, ensuring adherence to regulatory standards.
- Evaluated customer accounts for discrepancies and resolved issues promptly.
Accounting Assistant
Hurricane Electric
Fremont, CA
01.2000 - 01.2008
- Facilitated efficient and friendly communication through multi-line phone systems, ensuring timely interactions between patrons and staff at all levels.
- Managed customer invoice distribution to maintain cash flow and support financial operations.
- Managed filing systems and ensured timely maintenance of fax communications to support office efficiency.
- Executed accounts payable functions in the absence of designated staff to maintain workflow efficiency.
- Collaborated with team members to foster a supportive work environment and enhance communication across all staff levels.
- Managed all accounts receivable functions, including posting daily checks and processing payments.
- Managed accurate financial record-keeping through advanced accounting software and spreadsheets.
- Executed invoice and expense report processing to support financial operations and maintain cash flow.
- Processed invoices and expense reports to ensure timely payments.
- Maintained accurate financial records using accounting software and spreadsheets.
Education
Pharmacy Technician Certification -
Boston Reed College
Napa Valley, California06.2009
High School Diploma -
Hayward High School
Hayward, California05-1997
Skills
- HIPAA compliance
- Payment reconciliation
- Accuracy and speed
- Insurance verification
- Data entry proficiency
- Cash handling experience
- Attention to detail
- Multitasking and organization
- Team collaboration
- EPIC software proficiency
- Verbal and written communication
- Revenue cycle management
Timeline
Cash Posting Specialist-Remote
LifeStance Health, Inc.
01.2020 - 2023
Front Office Team Lead
Mission Peak Dental Care
01.2013 - 2020
Accounts Processor
Fireside Bank
01.2009 - 01.2013
Accounting Assistant
Hurricane Electric
01.2000 - 01.2008
Payment Posting Specialist 1-Remote
Trinity Health
2023 - Current
Pharmacy Technician Certification -
Boston Reed College
High School Diploma -
Hayward High School