Crystal L Williams
Murrieta
Summary
Administrative professional specializing in compliance and records management. Demonstrated success in educating stakeholders on building codes, conducting inspections, and managing crisis situations. Expertise in client advocacy and resource coordination to enhance operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Code Compliance Officer
North County Transit District
Oceanside
04.2025 - Current
- Conducted field investigations to identify violations and enforce code compliance.
- Reviewed plans and documents, ensuring compliance with established standards to facilitate safe construction practices.
- Inspected facilities for compliance with safety regulations and building codes.
- Collaborated with local agencies to resolve compliance issues, promoting community safety and regulatory adherence.
- Prepared detailed reports on inspection findings and compliance results, supporting effective decision-making and code enforcement.
- Educated stakeholders on building codes and safety requirements.
- Assisted in developing policies for effective code enforcement procedures.
- Maintained accurate records of inspections, violations, and resolutions.
Train Attendant
North County Transit District
Escondido
02.2025 - 04.2025
- Ensured compliance with safety protocols during all train operations to maintain passenger safety.
- Supported emergency response procedures during onboard incidents to safeguard passengers.
- Facilitated boarding and disembarking processes, enhancing passenger experience and ensuring smooth transitions.
- Monitored train schedules and provided timely updates to passengers, promoting informed travel decisions.
- Provided information on routes, schedules, and fare options to travelers for informed decision-making.
- Conducted regular inspections of train facilities, maintaining high cleanliness and safety standards for passenger comfort.
- Communicated effectively with staff members while onboard to enhance operational coordination.
Caseworker
Operations Making a Difference
Huntsville
01.2023 - 01.2025
- Conducted intake interviews to assess client needs and develop tailored service plans, enhancing support for diverse client situations.
- Provided crisis intervention and emotional support to clients facing challenges like homelessness.
- Collaborated with community resources to coordinate referrals and advocate for client access, improving service delivery and outcomes.
- Facilitated support groups and workshops on life skills and conflict resolution, empowering clients to navigate challenges effectively.
- Maintained accurate case records, updated progress reports, and ensured compliance with confidentiality.
- Analyzed data errors and reported issues, verifying source documents for accuracy.
New position-Fraud Triage Team
Department of Community Affairs
01.2022 - 01.2023
- Evaluated incoming fraud reports and alerts to determine severity, prioritizing high-risk cases for timely resolution.
- Conducted initial investigations to gather relevant information, assessing credibility of fraud reports and identifying potential incidents.
- Analyzed data and transactional patterns to identify fraudulent activity and emerging trends, informing response strategies.
Data Entry Specialist
Cobb and Douglas Public Health
Marietta
01.2021 - 12.2021
- Performed data entry of material from source documents to a remote computer database.
- Transcribed routine pre-coded and identifiable alphanumeric data from source documents and/or phone calls into an automated system.
- Documented client interactions and progress, ensuring accurate and confidential record-keeping for case management.
- Assisted senior caseworkers in assessing client needs, conducting home visits, and identifying appropriate interventions to support individuals and families in crisis.
- Coordinated with local organizations and agencies to secure resources for clients, such as food assistance, housing vouchers, and job training programs.
- Contributed insights and recommendations during case conferences to enhance case management strategies.
- Answered telephones and routed incoming calls to personnel or took messages, facilitating efficient communication.
- Marietta, GA
Correctional Officer
Department of Juvenile Justice
01.2015 - 12.2021
- Enforce rules and keep order within jails or prisons
- Conduct thorough searches of inmates to identify contraband items and maintain safety.
- Supervised inmate activities to ensure compliance with facility rules and promote a safe environment.
- Inspect facilities to ensure that they meet standards
- Aided in rehabilitation and counseling of offenders to support their reintegration into society.
- Provided detailed reports on inmate conduct to inform behavioral assessments and guide intervention strategies.
Education
Bachelor - Criminal Justice
Alabama A&M University
Huntsville, AL05-2016
Skills
- Code enforcement
- Building codes knowledge
- Code enforcement techniques
- Inspection techniques
- Regulatory compliance
- Policy enforcement
- Violation resolution
- Documentation management
- Computer literacy
- Interpersonal communication
- Community outreach
- Ethical conduct and integrity
Accomplishments
- Leadership
- Employee of the Month
Certification
- PC 832
Timeline
Code Compliance Officer
North County Transit District
04.2025 - Current
Train Attendant
North County Transit District
02.2025 - 04.2025
Caseworker
Operations Making a Difference
01.2023 - 01.2025
New position-Fraud Triage Team
Department of Community Affairs
01.2022 - 01.2023
Data Entry Specialist
Cobb and Douglas Public Health
01.2021 - 12.2021
Correctional Officer
Department of Juvenile Justice
01.2015 - 12.2021
Bachelor - Criminal Justice
Alabama A&M University