Crystal Loporto
City of Los Angeles
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer service and communication.
Overview
9
9
years of professional experience
Work History
Concierge
PM Staffing
10.2022 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP, with high degree of respect for privacy.
- Arranged for transportation to and from airport, train station and events for visitors.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed over 50 customer call per day
Leasing Consultant
Park La Brea Apartments
12.2018 - Current
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Increased leasing number by 10%
- Implemented and enforced policies and procedures to maintain properties to highest standards
Leasing Professional
Greystar
02.2017 - 12.2018
- Demonstrated ability to apply sales skills
- Generated sales leads, conduct sales presentations
- Demonstrated proficiency in word processing, property management software (Preferably Yardi, Onesite)
- Demonstrated community's marketing, leasing, and renewal strategies to achieve occupancy, revenue and resident retention goals by performing all activities related to leasing
- Provide resident satisfaction throughout term of lease agreement, secured resident lease renewal
- Assists community manager in overseeing bookkeeping task, preparing monthly close-out , financial reports, collecting rent, fees, other payments, completing bank deposits
- Assist in day-to-day operation of apartment community, resolved residents complaints and issues
- Complete financial records, documents, reports, increase sales revenues with strong follow-up
- Performed background checks on over 50 apartment applicants
Leasing Consultant
Lincoln Property Company
11.2016 - 02.2017
- Manage all aspects of leasing process, including leasing apartments, preparing lease paperwork and assisting to ensure smooth move-in.
- Greet clients, assess needs, answer questions and provide tours of apartments and community.
- Process applications, and prepare and review lease agreements and renewals.
- Respond to in-person, phone and email inquiries, which includes providing leasing information, making appointments and creating and following up with maintenance requests.
- Assist with completing weekly, monthly and special reports as assigned by Leasing Manager or Business Manager.
- Receive deposits and rent money, and record appropriately.
- Provide excellent customer service and assist all clients with positive and friendly tone.
- Responded to common Area Maintenance (CAM) inquiries
Leasing Consultant
Park La Brea
06.2015 - 11.2016
- 9-23 Rentals each month
- Carefully screened applicants for tenancy
- Verified that all customer complaints are handled promptly, appropriately
- Communicated with management regarding building tenant issues
- Leased homes at community of 5,000 apartment homes
- Demonstrate strong sales, customer service, organizational, multi-tasking, communication skills
- Strong emphasis on customer service, meeting goals, with achieving results
- Great Yelp reviews
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
- Responded to Common Area Maintenance (CAM) inquiries
- Planned special events such as holiday parties
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Worked closely with clients to facilitate appropriate inspections, and credit reports
- Generated professional networks by engaging in professional, industry and government organizations
- Responded to requests and scheduled appointments for property showings
- Completed annual rent calculations using housing database software
Education
High School Diploma -
Canoga Park High
Canoga Park, CA06.1993
Skills
- Excellent communication skills
- Ability to relate to coworkers in close environment
- Courtesy
- Honesty
- Adaptable
- Customer service-focused
- Punctual
- Positive
- Ambitiousness
- Go-getter
- Guest Satisfaction
- Item Pickup and Delivery
- Front Desk Operations
- Guest Experiences
Accomplishments
- Chosen as lead of seven employees in leasing department to provide training for new employees
- Leased 12 homes in one day
- Extensive Experience with lease-up and low moderate income properties
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
- Award Recognized as "#1 Leasing Guru" in Fall 2015 Ranking based on Leasing, Customer service, duration of calls, follow-ups
Additional Information
- Microsoft, Yardi, Yieldstar, On-site Screening,Real-page, Knock, Snappt
Timeline
Concierge
PM Staffing
10.2022 - Current
Leasing Consultant
Park La Brea Apartments
12.2018 - Current
Leasing Professional
Greystar
02.2017 - 12.2018
Leasing Consultant
Lincoln Property Company
11.2016 - 02.2017
Leasing Consultant
Park La Brea
06.2015 - 11.2016
High School Diploma -
Canoga Park High
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