Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Lopez

Garden Grove

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience

Work History

Medical Receptionist

Meagan Moore M.D
09.2022 - Current
  • Duties included: Checking in and checking out patients
  • Managed patient scheduling and appointment confirmations to optimize clinic operations.
  • Processed patient insurance information, ensuring accuracy in billing and claims submission.
  • Processed patient co-payments
  • Managed multi-line phone system and pleasantly greeted patients.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Maintained current and accurate medical records for patients.
  • Authorization coordinated patient referrals to specialists, ensuring timely and efficient processing.
  • Handled ordering diagnostic exams and laboratory orders
  • Refilled and order prescriptions as directed by the M.D.
  • Rooming patients taking vital signs

Front Office

Coast Pulmonary & Internal Medicine Associates
08.2013 - 07.2022
  • Duties Included: Answering multiple phones, scheduling appointments, patient check in/out, collect co-payments, obtain medical records for new patients, verify insurance eligibility and benefits, daily co-pay/patient balance deposit, submissions of referrals, refill patients medication orders as directed by the physician, daily faxes/emails, scanning office documents into patient's charts in EMR system.

Front Office/Medical Biller

So Cal Spine & Orthopedic Oncology
04.2010 - 04.2012
  • Duties Included: Answer phones, scheduling appointments, patient check in/out, collect co-payments, prepare charts, verify insurance eligibility and benefits, verify worker's compensation for valid claim and body part accepted, obtain workers compensation authorization, edit reports after dictation, fax reports to appropriate parties, data entry and billing of workers compensation insurance carriers, call pharmacies with prescription refill approval as instructed by doctor, receive subpoena's for medical records and copy records.

Education

Medical Biller - Certificate of Completion

Universal Schools & Colleges of Health & Human Services
Anaheim, CA
01.2008

Skills

  • 10 years of experience

  • Medical office administration
  • HIPAA compliance knowledge
  • Effective organizational skills
  • Processing co-payments
  • Insurance eligibility verification

  • Typing speed: 40 wpm
  • Proficient in managing multiple tasks
  • ICD-10 coding expertise
  • Proficient in EMR systems
  • Proficient in handling multiple phones
  • Typing speed: 155 kpm
  • Collaborative team player

  • Effective multitasking
  • Problem-solving skills

  • Maintains focus during challenging circumstances
  • Proficient in prioritizing tasks
  • Conflict resolution
  • Reliable and accountable
  • Strategic decision-making

Timeline

Medical Receptionist

Meagan Moore M.D
09.2022 - Current

Front Office

Coast Pulmonary & Internal Medicine Associates
08.2013 - 07.2022

Front Office/Medical Biller

So Cal Spine & Orthopedic Oncology
04.2010 - 04.2012

Medical Biller - Certificate of Completion

Universal Schools & Colleges of Health & Human Services

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Crystal Lopez