Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Crystal Lolarga

Richmond,BC

Summary

Reliable Shift Leader with 7 years in a customer service based industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks Canada
01.2016 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Veterinary Assistant

Little Paws Animal Clinic
09.2018 - 12.2019
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Created tailored instructions for after-care with each patient
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Education

Personal Training

BC Personal Training Institute
Richmond
11.2021

Veterinary Health Care Assistant

CDI College
Richmond, BC
07.2018

High School Diploma -

Richmond Secondary School
Richmond, BC
09.2014

Skills

  • Inventory Control
  • Schedule Management
  • Customer-Oriented
  • Business Development
  • Staff Development
  • Training and Mentoring
  • Reception Area Maintenance
  • Urgent Care
  • Appointment Scheduling
  • Patient Recordkeeping
  • First Aid
  • Incident Reporting

Languages

English
Native or Bilingual
Tagalog
Professional Working

Certification

  • Red Cross First Aid Training - May 2021

Timeline

Veterinary Assistant

Little Paws Animal Clinic
09.2018 - 12.2019

Shift Supervisor

Starbucks Canada
01.2016 - Current

Personal Training

BC Personal Training Institute

Veterinary Health Care Assistant

CDI College

High School Diploma -

Richmond Secondary School

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Crystal Lolarga