Crystal L. Munoz
Porterville
Summary
Detail-oriented administrative and financial services professional specializing in customer satisfaction and operational efficiency. Proven expertise in payroll processing, loan services, and cash handling, ensuring compliance through meticulous auditing and precise record-keeping.
Overview
9
9
years of professional experience
Work History
Customer Service / Loan Specialist
Purpose Financial Advance America
Visalia
11.2025 - Current
- Facilitated customer transactions for payday loans, title loans, money orders, and Western Union services to ensure timely access to funds.
- Reviewed applications and documentation to assess loan eligibility and provide support.
- Managed cash transactions, balanced drawers, audited safe, and maintained accurate financial records.
- Executed collection calls and follow-up communications to maintain customer relationships while ensuring compliance with confidentiality standards.
- Conducted daily audits of files and branch transactions to ensure compliance and accuracy.
- Supported accounts receivable and accounts payable processes while organizing financial documentation.
- Promoted company services through outreach initiatives and branch marketing to increase customer engagement and expand client base.
- Performed general office duties including filing, data entry, document processing, and account updates.
Payroll Clerk (Externship)
Advanced Payroll Service
Porterville
08.2025 - 10.2025
- Reviewed and processed employee payroll data, ensuring accuracy and compliance with regulations.
- Maintained organized and confidential personnel and payroll records, supporting data integrity.
- Assisted employees with payroll inquiries and updates, enhancing their understanding of payroll processes.
- Supported HR staff through filing, data entry, and timesheet verification tasks.
Sanitation & Chemical Titration Technician
PSSI
Porterville
06.2017 - 03.2025
- Monitored and mixed chemical solutions according to USDA and safety standards as a chemical titration technician.
- Conducted pre-op inspections and logged chemical data to maintain sanitation compliance standards.
- Collaborated with supervisors and USDA inspectors to reinforce operational safety and quality standards.
- Sanitized production machinery and equipment, ensuring safety compliance in daily food operations.
Education
Certificate - Business Office Administration
San Joaquin Valley College (SJVC)
Porterville, CA10-2025
Skills
- Loan processing and collections
- Bilingual in Spanish
- Customer account management
- Cash handling and transactions
- Accounts management
- Regulatory compliance
- Microsoft Office proficiency
- Office administration
- Professional communication
- Time management
- Client relationship management
- Time Management
Timeline
Customer Service / Loan Specialist
Purpose Financial Advance America
11.2025 - Current
Payroll Clerk (Externship)
Advanced Payroll Service
08.2025 - 10.2025
Sanitation & Chemical Titration Technician
PSSI
06.2017 - 03.2025
Certificate - Business Office Administration
San Joaquin Valley College (SJVC)