Crystal Leblanc
Sherwood Park,AB
Summary
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Client Care Coordinator
CBI home health
10.2022 - Current
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Build a working schedule for 75 staff
Health Care Aide
We care
09.2016 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Maintained clean, safe and well-organized patient environment.
- Adhered to all resident lifting and safe lifting instructions and rules.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with therapy exercises as specified by care team.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Kept accurate records of patients' care, condition and progress.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with patient transfer and ambulation.
- Delivered compassionate care and clear communication in handling issues of death and dying.
Reception
Eveline charles
01.2015 - 09.2016
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Education
High School Diploma -
Loren Janken High
Barrhead, ABSkills
- Client Satisfaction
- Service Quality
- Patient Health Information Access
- Conflict Resolution Techniques
Volunteer at the stollery Children’s Hospital
I take great pride in volunteering at the stollery Children’s Hospital
Timeline
Client Care Coordinator
CBI home health
10.2022 - Current
Health Care Aide
We care
09.2016 - Current
Reception
Eveline charles
01.2015 - 09.2016
High School Diploma -
Loren Janken High
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