Crystal Lawson
Wetaskiwin,Alberta
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Guest Service Representative
Holiday Inn Express Hotel
04.2022 - 04.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Managed check-in and check-out procedures for guests.
- Upheld hotel policies and procedures by providing high level of customer service.
Customer Service Cashier
Staples
10.2015 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Cashier
Market On Millstream
11.2011 - 07.2015
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Aditya Birla Minacs
05.2013 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Atelka
02.2013 - 05.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Office Assistant
Marker Developments
12.2009 - 05.2011
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
Key Holder
Penningtons
01.2008 - 01.2010
- Managed daily cash handling procedures.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Hospitality And Tourism Management
NBCC
Saint Andrews, NB09.1992
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
- Issue Resolution
- Financial Transactions
- Flexible Schedule
- Data entry proficiency
- Complaint Handling
- Documentation And Reporting
- Information Protection
- Complex Problem-Solving
- Verbal and written communication
Languages
English
Full Professional
Timeline
Guest Service Representative
Holiday Inn Express Hotel
04.2022 - 04.2023
Customer Service Cashier
Staples
10.2015 - 04.2022
Customer Service Representative
Aditya Birla Minacs
05.2013 - 09.2013
Customer Service Representative
Atelka
02.2013 - 05.2013
Cashier
Market On Millstream
11.2011 - 07.2015
Office Assistant
Marker Developments
12.2009 - 05.2011
Key Holder
Penningtons
01.2008 - 01.2010
Hospitality And Tourism Management
NBCC