To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Guest Service Representative
Holiday Inn Express Hotel
04.2022 - 04.2023
Welcomed guests on arrival, displaying professional and friendly approach.
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Answered hotel phones with professionalism and directed calls appropriately.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Managed check-in and check-out procedures for guests.
Upheld hotel policies and procedures by providing high level of customer service.
Customer Service Cashier
Staples
10.2015 - 04.2022
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Met customer service goals and exceeded customer expectations.
Counted money in drawers at beginning and end of each shift.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Utilized POS system to handle customer cash and credit card transactions.
Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Demonstrated versatility by cross-training in various departments throughout the store when required.
Cashier
Market On Millstream
11.2011 - 07.2015
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Aditya Birla Minacs
05.2013 - 09.2013
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Customer Service Representative
Atelka
02.2013 - 05.2013
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.
Office Assistant
Marker Developments
12.2009 - 05.2011
Completed clerical tasks such as filing, copying, and distributing mail.
Interacted with customers by phone, email, or in-person to provide information.
Managed daily data entry and kept clerical information accurate and up-to-date.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Expedited document processing with accurate data entry and timely filing.
Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Input data into spreadsheets and databases.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Utilized office management software to record and track customer information.
Purchased and maintained office supplies.
Compiled and analyzed data to produce reports.
Key Holder
Penningtons
01.2008 - 01.2010
Managed daily cash handling procedures.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers and supervising staff.
Trained and supervised new employees to apply best practices in customer service and store operations.