Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Lawson

Wetaskiwin,Alberta

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Guest Service Representative

Holiday Inn Express Hotel
04.2022 - 04.2023
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Managed check-in and check-out procedures for guests.
  • Upheld hotel policies and procedures by providing high level of customer service.


Customer Service Cashier

Staples
10.2015 - 04.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.


Cashier

Market On Millstream
11.2011 - 07.2015
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Aditya Birla Minacs
05.2013 - 09.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Customer Service Representative

Atelka
02.2013 - 05.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Office Assistant

Marker Developments
12.2009 - 05.2011
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Purchased and maintained office supplies.
  • Compiled and analyzed data to produce reports.

Key Holder

Penningtons
01.2008 - 01.2010
  • Managed daily cash handling procedures.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.


Education

Hospitality And Tourism Management

NBCC
Saint Andrews, NB
09.1992

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Issue Resolution
  • Financial Transactions
  • Flexible Schedule
  • Data entry proficiency
  • Complaint Handling
  • Documentation And Reporting
  • Information Protection
  • Complex Problem-Solving
  • Verbal and written communication

Languages

English
Full Professional

Timeline

Guest Service Representative

Holiday Inn Express Hotel
04.2022 - 04.2023

Customer Service Cashier

Staples
10.2015 - 04.2022

Customer Service Representative

Aditya Birla Minacs
05.2013 - 09.2013

Customer Service Representative

Atelka
02.2013 - 05.2013

Cashier

Market On Millstream
11.2011 - 07.2015

Office Assistant

Marker Developments
12.2009 - 05.2011

Key Holder

Penningtons
01.2008 - 01.2010

Hospitality And Tourism Management

NBCC
Crystal Lawson