Crystal Lausanne
Bridgewater,NS
Summary
Dynamic professional with a proven track record at Bridgewater Hotel, enhancing customer satisfaction through exceptional communication and hospitality service expertise. Excelled in high-volume dining environments, adept at safe food handling and service prioritization. Achieved notable increases in repeat business by resolving customer complaints with empathy and professionalism, showcasing a blend of hard and soft skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Server
Bridgewater Hotel
02.2020 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took orders with warmth and accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Customer Service Representative
Fun Factory Sensory Gym
01.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Blue Ocean Contact Center
09.2010 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
One Year of A Two Year Program - Business Administration
Nova Scotia Community College
Bridgewater, NS05.2022
One Year of A Two Year Program - Recreation Leadership
Nova Scotia Community College
Truro, NS09.2008
Skills
- Customer Satisfaction
- Exceptional communication
- Cleanliness
- High-volume dining
- Safe Food Handling
- Service prioritization
- Professional Appearance
- Hospitality service expertise
Certification
WHMIS
Food Safe Handlers
Level C CPR/First Aid
Timeline
Customer Service Representative
Fun Factory Sensory Gym
01.2021 - 03.2023
Restaurant Server
Bridgewater Hotel
02.2020 - Current
Customer Service Representative
Blue Ocean Contact Center
09.2010 - 08.2015
One Year of A Two Year Program - Business Administration
Nova Scotia Community College
One Year of A Two Year Program - Recreation Leadership
Nova Scotia Community College
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