Crystal Knihniski, BA
Cambridge,Canada
Summary
Psychology graduate with exceptional skills in analyzing behavioral patterns and understanding mental capabilities. Dedicated advocate for individuals with special needs and their families, committed to enhancing quality of life. Proven experience in assessing patient needs and delivering tailored therapies and support based on specific diagnoses. Known for innovative approaches and a strong commitment to continuous learning in the field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Ernie's Roadhouse
Cambridge
01.2024 - Current
- Managed daily operations of restaurant.
- Supervise and train staff (30+ employees)
- Coordinated shift schedules according to team availability.
- Uphold food safety and health guidelines.
- Handled customer issues and facilitated conflict resolution.
- Responsible for all cash handling
- Open/close the restaurant; key holder
Educational Assistant
Garabaldi Highlands Elementary
Squamish
01.2022 - 05.2023
- Facilitated learning for students with diverse health and intellectual needs.
- Supported students in overcoming emotional and behavioral difficulties.
- Organize and maintain classrooms and activity centers.
- Supervise students within the classroom, schoolyard and out of school activities as required
- Assisted multiple students simultaneously in the classroom.
- Ensured adherence to safety protocols while working directly with students.
Disability Case Manager
Sunlife Financial
Waterloo
06.2020 - 06.2021
- Handled management of claims related to short-term and long-term disabilities.
- Analyzed various types of information including contractual, medical, functional, and occupational.
- Conducted research using charts and policies to gather necessary information for claim adjudication.
- Collaborated effectively with insured employees, clients, lawyers, and health care professionals.
- Communicated claim status updates and designed plans for workforce reintegration.
- Showcased ability to handle systems and databases effectively.
- Demonstrated creativity and problem-solving skills across multiple tasks.
- Delivered high-quality results within tight deadlines.
ABA Therapist
Progressive Behaviour Therapy
Kitchener
11.2018 - 03.2021
- Delivered Applied Behaviour Analysis to children aged 2 and above with intellectual and developmental disabilities.
- Specialized in supporting children diagnosed with Autism.
- Coordinated records for program interventions and progress.
- Managing stressful situations and using techniques to help deesculate and regulate children's behaviours
- Collaborated with BCBA leaders.
- Implemented various therapies and techniques designed by occupational therapists.
Support Worker
Renew Medical Clinics
Cambridge
09.2017 - 10.2018
- Assisted board-certified doctors specializing in addiction.
- Facilitated recovery processes for those affected by opioid addiction.
- Facilitated drug testing and intake processes.
- Utilized knowledge of methadone and suboxone therapies effectively.
- Ensured compliance with health card and document requirements for patient intake.
- Sent prescriptions via fax to pharmacies.
Supervisor
Old Marina Restaurant and Gift Shop
Puslinch
04.2015 - 08.2021
- Maintain high standards of customer service satisfaction.
- Managed entire restaurant operations.
- Facilitated resolution of disagreements involving guests and team members.
- Supervise and train staff
- Oversaw opening and closing procedures.
- Upheld food, health, and safety guidelines.
Education
Bachelor of Arts - Psychology
University of Windsor
Windsor, ON01.2018
Diploma - Mental Health & Addictions
Canadore College
North Bay, ON01.2015
Languages
English
Full Professional
Certification
- Standard First Aid, CPR & AED
- Non-Violent Crisis Intervention (CPI)
- Smart Serve
Timeline
Supervisor
Ernie's Roadhouse
01.2024 - Current
Educational Assistant
Garabaldi Highlands Elementary
01.2022 - 05.2023
Disability Case Manager
Sunlife Financial
06.2020 - 06.2021
ABA Therapist
Progressive Behaviour Therapy
11.2018 - 03.2021
Support Worker
Renew Medical Clinics
09.2017 - 10.2018
Supervisor
Old Marina Restaurant and Gift Shop
04.2015 - 08.2021
Bachelor of Arts - Psychology
University of Windsor
Diploma - Mental Health & Addictions
Canadore College