Crystal Knell
Summary
- 10+ years experience in customer service
- 2 + years of experience operating an esthetic business
- In 2nd year of Registered Massage Therapy at Makami College
- Many hours practicing massage on fellow classmates, family, friends and some clients who volunteered
- Certified esthetician
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Esthetician
Myself/Contract
10.2020 - Current
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs
- Enhanced spa revenue through upselling additional services and retail products during consultations
- Performed various esthetic treatments including, body scrubs, waxing, facials and microdermabrasion
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients
- Maintained strict sanitation protocols to ensure a clean and safe environment for clients
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary
Skin Care Coach
Skoah
06.2018 - 12.2018
- Sold approximately $3000 in spa retail items and 10+ memberships per month
- Created a new experience for each guest by listening to understand their needs and sharing positive energy.
- Performed receptionist functions such as appointment scheduling and spa tours
- Continually updated spa forms and brochures with the most current information
- Coordinated and booked all spa service appointments for individual and group clients
- Verified end-of-day reports against credit and cash profits.
- Offered refreshments of ice water to all incoming guests.
Caerus Marketing
California
04.2016 - 10.2017
- Management of image and video creations for our ads working directly with graphic designers
- Managed budgets for Facebook ads
- Conducted market research
- Analyzed consumer rating reports/questionnaires and editing
- Completed daily administrative tasks to ensure the functionality and coordination of the department’s activities
SAIT Polytechnic/School of Business
Calgary
01.2015 - 01.2016
- Managed the front desk and acted as a liaison between students and their Academic Advisors while providing multiple services from anything such as organizing contact information for the entire School of Business to assisting fundraising for students and alumni
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
Medical Office Assistant
Prime Care Medical Clinic
10.2011 - 01.2013
- Provided administrative support to 5 family doctor at a very busy medical clinic
- Answered telephones from a 6 line phone system
- Assisted the physician during exams
- Accurately updated and filed patient medical records
- Arranged for hospital admissions and laboratory services
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Education
Chemical Peel
The Esthetic Institute
Calgary, AB04.2020
Waxing
The Esthetic Institute
Calgary, AB03.2020
Advance Facial Certificate
The Esthetic Institution
Calgary, AB02.2020
Microdermabrasion Certificate
The Esthetic Institution
Calgary, AB02.2020
Applied Child Studies
Mount Royal University
01.2011
Medical Administration Diploma -
CDI College
Edmonton, AB01.2005
Skills
- Swedish technique
- Deep tissue technique/ trigger points
- Hot stone massage
- Lymphatic drainage
- Mud wrap
- Excellent communication skills
Objective
Actively seeking an unpaid temporary position at a chiropractic office that will provide me with experience and enable me to complete an 80 hour practicum required for my RMT diploma at Makami College
Timeline
Esthetician
Myself/Contract
10.2020 - Current
Skin Care Coach
Skoah
06.2018 - 12.2018
Caerus Marketing
California
04.2016 - 10.2017
SAIT Polytechnic/School of Business
Calgary
01.2015 - 01.2016
Medical Office Assistant
Prime Care Medical Clinic
10.2011 - 01.2013
Chemical Peel
The Esthetic Institute
Waxing
The Esthetic Institute
Advance Facial Certificate
The Esthetic Institution
Microdermabrasion Certificate
The Esthetic Institution
Applied Child Studies
Mount Royal University
Medical Administration Diploma -
CDI College