Crystal Kench
Long Beach
Summary
Experienced hospitality professional with a strong foundation in fine dining service and over 20 years of customer service and sales expertise. Skilled at creating memorable guest experiences, anticipating needs, and delivering polished, attentive service. Background includes fine dining server roles and success in high-end retail and sales environments, demonstrating strong communication, relationship-building, and upselling abilities. Dedicated to maintaining the highest standards of professionalism and hospitality.
Overview
25
25
years of professional experience
Work History
Property Manager
Robert Ilagan Properties
Irvine
06.2018 - 10.2024
- Meticulously oversaw legal compliance, lease agreements, and financial records.
- Implemented rigorous inspection protocols to maintain high property standards.
- Streamlined property management processes, ensuring legal compliance and financial accuracy.
- Developed robust inspection protocols, elevating property standards.
- Optimized lease agreements, reducing disputes and increasing tenant satisfaction.
- Implemented cost-effective maintenance strategies, enhancing property value.
Sales Consultant
Auto Warranty Specialist
Irvine
04.2015 - 06.2018
- Analyzed market trends and customer preferences to tailor warranty offerings, leading to improved conversion rates and customer loyalty for Auto Warranty.
- Maintained meticulous records of client interactions and sales data, ensuring accurate reporting and facilitating data-driven decision-making at Auto Warranty.
- Developed creative solutions to address client needs, introducing tailored warranty packages that significantly boosted market competitiveness.
Admissions Representative
Wyotech
Long Beach
03.2009 - 03.2015
- Drove enrollment growth through targeted outreach and personalized guidance.
- Consistently exceeded admission targets, contributing to campus expansion.
- Championed student success by aligning career goals with educational programs.
- Developed innovative recruitment strategies, resulting in diverse applicant pool.
- Guided prospective students through application process, addressing concerns and facilitating smooth transitions.
- Cultivated lasting relationships with alumni.
Restaurant Server
Bertolini's Authentic Trattoria
Irvine
09.1999 - 09.2003
- Provided excellent customer service in high-pressure dining environment.
- Took orders accurately and communicated them to kitchen staff.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Education
California Food Handlers Card - California Food Handler Training
Premier Food Safety
09.2025 - 09.2025
Associate of Business Administration -
Irvine Valley College
Irvine, CA 09.2000 - 08/2003
Skills
- Customer Retention
- Team Leadership
- Conflict Resolution
- Effective communication
- Property management
- Point of sale systems
- Attention to detail
Timeline
California Food Handlers Card - California Food Handler Training
Premier Food Safety
09.2025 - 09.2025
Property Manager
Robert Ilagan Properties
06.2018 - 10.2024
Sales Consultant
Auto Warranty Specialist
04.2015 - 06.2018
Admissions Representative
Wyotech
03.2009 - 03.2015
Associate of Business Administration -
Irvine Valley College
09.2000 - 08/2003
Restaurant Server
Bertolini's Authentic Trattoria
09.1999 - 09.2003