Crystal Joanisse
Ajax
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed as a Customer Service Manager at C.C Renos. Excelled in reducing customer complaints through effective solutions and fostering team collaboration and relationship building, consistently delivering high-quality service and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
C.C Renos
03.2017 - 09.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Drive-Thru Cashier
McDonald's Restaurant
11.2015 - 01.2016
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
House Cleaner
Green Cleaning Services
04.2013 - 04.2014
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Education
High School Diploma -
St.Mary's High School
Kitchener, ON06-2004
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Excellent time management skills
- Cash handling
- Quality assurance
- Relationship building
Languages
Timeline
Customer Service Manager
C.C Renos
03.2017 - 09.2024
Drive-Thru Cashier
McDonald's Restaurant
11.2015 - 01.2016
House Cleaner
Green Cleaning Services
04.2013 - 04.2014
High School Diploma -
St.Mary's High School
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