Crystal Ibarra

Wilmington,CA

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

year of professional experience

Work History

Sales Associate

Metro By T-mobile

07.2024 - Current

Processed customer payments for phone bills and handled account inquiries with accuracy and professionalism
Provided personalized support to resolve issues with service plans, devices, and account features
Recommended products and upgraded plans to meet customer needs, contributing to store sales goals
Promoted monthly deals, accessories, and device upgrades to drive additional revenue
Built strong customer relationships by delivering excellent service and ensuring satisfaction
Maintained product knowledge of phones, plans, and promotions to effectively advise customers
Handled point-of-sale transactions, returns, and exchanges while balancing cash drawers daily

Education

High School Diploma -

Phineas Banning High School

Wilmington, CA

06.2024

Skills

Teamwork and Collaboration
Adaptability
Excellent Time Management
Critical Thinking Skills
Bilingual Speaker (English and Spanish)
Organization Skills
Attention to Detail
Customer Service and Sales

Technology Skills
Responsible and Dependable
Problem-solving skills
Listening skills
Multi-tasking strength
Excellent communication skills
Customer engagement
Money handling

Languages

English

Native or Bilingual

Spanish