Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Hunter

Long Beach

Summary

Highly empathetic and solutions-oriented operations professional with over 4 years of experience in high-tech environments, specializing in delivering premium "white glove" support to enterprise clients. Proven ability to manage multiple priorities, resolve complex issues creatively, and optimize customer experiences through strategic use of CRM systems. Adept at collaborating cross-functionally to operationalize compliance requirements and translate intricate concepts, committed to fostering strong client relationships and continuous improvement.

Overview

5
5
years of professional experience

Work History

Legal Operations Manager

HopSkipDrive
10.2023 - 04.2025
  • Collaborated extensively with cross-functional internal and external teams to operationalize complex compliance requirements, ensuring robust adherence to regulatory standards.
  • Managed regulatory permitting and compliance initiatives, including leading stand-ups for new market entry, demonstrating strong organizational skills and adaptability.
  • Coordinated and drafted critical transportation network company communications, showcasing exceptional written communication and attention to detail.
  • Partnered cross-functionally to develop and implement comprehensive regulatory process frameworks, contributing to enhanced operational efficiency and clarity.

Operations Manager

HopSkipDrive
06.2021 - 10.2023
  • Leveraged CRM systems (Kustomer, Salesforce, ClickUp) to optimize client communications, meticulously document interactions, and maintain accurate records, significantly enhancing customer satisfaction and supporting data-driven strategies.
  • Provided comprehensive, proactive support to strategic accounts, including efficient administrative assistance to the sales team and expert management of complex inquiries, embodying 'white glove' service.
  • Cultivated strong and enduring relationships with clients, serving as their primary point of contact for inquiries and issue resolution, while actively monitoring customer health and facilitating seamless onboarding to drive long-term engagement.
  • Developed and maintained insightful reports and dashboards for internal operations teams and external clients, proactively communicating status updates and collaborating with cross-functional teams (Operations, Support) to optimize the client experience and identify areas for process improvement.

Operations Associate

TapJoy
09.2020 - 05.2021
  • Supported Account Managers by compiling detailed workflow reports and recommending data-based entry points for growth, demonstrating strong analytical and problem-solving abilities.
  • Protected and enhanced the customer experience by offering timely support and effective solutions, contributing directly to improved customer satisfaction metrics.
  • Conducted thorough testing of mobile offers from Publishers and Advertisers via the Tapjoy in-app Offer Wall to optimize overall user experience and product quality.

Education

Bachelor of Science - Marketing

University of Phoenix
Tempe, AZ
09-2019

Some College (No Degree) - Business

UCLA
Los Angeles

Skills

  • Process improvement and operational efficiency
  • Customer relationship management
  • Cross-functional collaboration
  • Communication skills
  • Attention to detail
  • Client onboarding
  • Problem solving

Timeline

Legal Operations Manager

HopSkipDrive
10.2023 - 04.2025

Operations Manager

HopSkipDrive
06.2021 - 10.2023

Operations Associate

TapJoy
09.2020 - 05.2021

Bachelor of Science - Marketing

University of Phoenix

Some College (No Degree) - Business

UCLA

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Crystal Hunter